Guy Bihan, AdminByRequest Blocking Installed App# 100288

https://thebrain.zendesk.com/agent/tickets/100288

Hello Guy,

Thank you for testing version 549 and for the additional detail.

Since the ZIP version can run, but the installed version and MSI are both being stopped after launch, this now looks like it is being blocked by the corporate security tool rather than by TheBrain itself.

The important detail is that AdminByRequest appears to approve the installation scan, but then kills TheBrain shortly after it starts. That part would need to be reviewed by your IT team, because TheBrain cannot override a corporate endpoint or application control policy from our side.

Please ask your IT team to check the AdminByRequest logs or policy events for TheBrain at the time it is launched. They may need to allow the installed TheBrain application path, not only the installer.

You can also let them know that the ZIP version runs successfully, while the installed EXE/MSI version is the one being stopped. That difference may help them identify which rule or location is being blocked.

For now, continuing with the ZIP version is the best workaround if it is working on your machine.

Best regards,

John