Sync issue resolved on its own, brainbox #97379

https://thebrain.zendesk.com/agent/tickets/97379

Hello and Namaste, Rajesh,

Thank you for reaching out and for providing the screenshots, that definitely helps.

From what you described, it sounds like the sync may have silently stalled while the desktop app was running, then completed properly on restart. While this isn’t a common issue, we have occasionally seen sync delays related to temporary network interruptions or the app’s sync queue stalling mid-session.

If this happens again, the best way for us to investigate is to capture a log file from the affected device before restarting the app. Here’s how to grab that:

On macOS:

Go to Help > Open Log Directory in the top menu bar, then attach the most recent log file to your reply.

On iOS:

Tap your profile icon (top left) > Support > Email Log File, and send it to support@thebrain.com.

Once we have the log, we’ll be able to determine exactly what happened behind the scenes during the sync attempt.

Thanks again for flagging this, reliable sync is indeed essential, and we’re always looking to catch edge cases like this.

Best regards,

John