Intermittent Issue Follow up #99155

https://thebrain.zendesk.com/agent/tickets/99155

Hello,

Thank you for sending the log files, we appreciate you taking the time to do that.

At the moment, it’s not clear from the logs what specifically triggered the crashes, since they include multiple restarts and there isn’t a single clear failure point.

To help us narrow this down, could you please let us know:

• Were you able to reproduce the crash, or did it appear to be a one-off?
• If it happens again, what were you doing right before it crashed?
• For example:
  • Submitting a prompt to Cerebro
  • Dragging and dropping content
  • Editing notes or attachments
  • Navigating rapidly in the Plex

If possible, a short screen recording showing what leads up to the crash would be extremely helpful. If the crash occurs again, it also helps to:

1. Reopen TheBrain
2. Reproduce the issue once
3. Immediately send the new Output.log afterward

That combination usually gives us enough context to pinpoint what’s happening.

Thanks again for your help, and we’ll continue looking into this with you.

Best regards,

John