Herman Walta, missing Brain data folder #100336

https://thebrain.zendesk.com/agent/tickets/100336

Hello Herman,

Thank you for reaching out.

Please do not make any further changes to your local Brain folders for now, and please do not uninstall or reinstall TheBrain yet. If the data folder was moved, renamed, or deleted recently, there may still be a recovery path.

A few things to check first:

1. Please check your Trash or Recycle Bin and see if the missing data folder is there.
2. Were your Brains synced to TheBrain Cloud? If yes, we may be able to have you sign back in and download the Brains again.
3. Do you have any Brain Archive backups, usually files ending in .brz?
4. What version of TheBrain are you using, and are you on Windows or macOS?
5. Can you send a screenshot of the folder location where your Brains used to be stored, and any renamed or remaining Brain folders you still see?

If the Brains were synced or backed up, recovery should be much easier. If the folder was only moved or renamed, we may also be able to reconnect it once we confirm what is still on the computer.

Best regards,

John