Brainbox not working (user error) #95139

https://thebrain.zendesk.com/agent/tickets/95139

Hello Ben,

Thank you for your patience as we worked to find a resolution and for sharing the pictures, they were very helpful in understanding the situation.

It seems there may be a slight misunderstanding about the BrainBox extension process after logging in. Here’s how to proceed:

1. When you first click the BrainBox extension, it takes you to the login page.

2. After logging in, you’ll see a message saying, “Success! Close this tab, then click the BrainBox extension to proceed.” At this point, close the tab as instructed and return to the page you wish to share.

3. Click the BrainBox extension again while on the page you want to save, and it should work as expected.

Some additional notes to keep in mind:

• On the login page (https://app.thebrain.com/brainbox-login), the extension’s permissions will show as On app.thebrain.com. This is normal and does not require adjustment.

• Avoid clicking the BrainBox extension while still on the login page. Once logged in, close the tab and use the extension only on the target webpage you want to share.

If this doesn’t resolve the issue or if you encounter anything else, feel free to let us know, we’re here to assist!

Best regards,

John