Reply to Jeff backspace error #97273

https://thebrain.zendesk.com/agent/tickets/97273

Hello Jeff,

Thanks again for your report.

From what we can see, the error occurred while executing an Undo command within a specific note. To help us investigate further, could you please:

1. Describe the exact steps that led to the issue (including what was being edited when Undo was triggered),
2. If possible, send us a screen recording of the issue occurring, and
3. Send us the specific Thought folder so we can test it on our end

(You can locate it by selecting the affected Thought, then pressing Ctrl + Shift + F / Cmd + Shift + F to open the folder. Zip it and attach it to your reply.)

Once we have that, we’ll try to replicate the problem on our side and get back to you with findings.

Best regards,

John