mobile version for Galaxy not working ulrich #99716

https://thebrain.zendesk.com/agent/tickets/99716

Hello Ulrich,

Thank you for the details.

Since the app is stopping at the splash screen, let’s first rule out a local Android cache issue.

Please try the following:

1. Go to Android Settings.
2. Apps.
3. TheBrain.
4. Storage.
5. Tap Clear Cache and Clear Data.
6. Then uninstall the app.
7. Restart the tablet.
8. Reinstall from the Google Play Store and try again.

If it still stops at the splash screen, please let me know:

• Exact Galaxy tablet model.

• Android version.

• TheBrain app version shown in the Play Store.

• Whether you can access your brains normally via https://app.thebrain.com on that tablet’s browser.

Once I have that information, we can determine whether this is device specific or something we need to escalate further.

Best regards,

John