log file no info #98104

https://thebrain.zendesk.com/agent/tickets/98104

Hello,

Thank you for sending in the log files, much appreciated. We’ll review them on our side, but to better understand what’s happening we’ll need a bit more context.

Could you let us know:

• What you were doing in TheBrain right before the issue occurred
• Whether you saw an error message or crash screen
• If possible, the exact steps to replicate the problem

This information, along with the logs, will help us get to the root cause more quickly.

If you have any other questions, please feel free to ask. We are here for you.

Best regards,

John