Windows time sync error #96280

https://thebrain.zendesk.com/agent/tickets/96280

Hello Freddy,

Thank you for reaching out.

Syncing your local Brain to TheBrain Cloud is a time-sensitive process to ensure both locations recognize the most recent changes. If your system time differs significantly from the server time, syncing issues may occur.

Please check and correct your system time with these steps:

1. Open https://www.timeanddate.com and compare it with your system clock.|
2. If there’s a discrepancy, adjust your time settings:
   • Go to Settings > Date & Time.
   • Uncheck Set time automatically, wait 10 seconds, then re-enable it.
3. Retry the sync process.
4. If the issue persists, consider syncing your clock more precisely using http://www.time.gov.

Additionally, regarding the "missing files" notification, please send us a log file so we can investigate further.

To retrieve the log file:

• Open TheBrain and go to Help > Open Log Directory.
• Locate the Output.log file and attach it to your reply.

Once we have this information, we can take a closer look at what’s happening.

Let me know if you need any further assistance!

Best regards,

John