Error reports pdf solving #98655

https://thebrain.zendesk.com/agent/tickets/98655

Hello Kenneth,

Thank you for your patience. We were able to identify what’s causing the error when sending a PDF to BrainBox. The issue is now logged with our engineering team and they’re investigating it.

In the meantime, there’s a workable workaround you can use. If the file you’re sending is stored on a network drive, try copying it to a local folder first, such as your Desktop or Downloads, then use the Send To BrainBox option from there. This avoids the condition that triggers the error and should allow the file to go through.

I’ll follow up with you once we have an update from engineering.

Best regards,

John