Problems these days with TheBrain, via app version 13 and 14 getting clarification #98367

https://thebrain.zendesk.com/agent/tickets/98367

Hello Michael,

Thank you again for the information and for sending the logs earlier.

Just to confirm what we understand so far, your Brain “Gezeiten des Lebens” currently opens on your Windows 10 laptop using the desktop version, but not in the web interface on either computer. The other Brains all seem to open normally.

Before we move further, please open that Brain in the desktop version on your Windows 10 laptop and run these two quick checks:

1. Go to File › Utilities › Data Integrity Scan and let it complete.
2. Once done, go back to File › Utilities › Rebuild Brain Index.

After both steps finish, sync the Brain again and then try opening it once more in the web version. Let me know if it still shows a blank screen or if it loads correctly this time.

Best regards,

John