Carreiro's webclient brain issue all white #98012

https://thebrain.zendesk.com/agent/tickets/98012

Hello again Carreiro,

Thank you so much for sending in the video of the issue, it’s very helpful.

From what we can see, the Brain opens and works fine on the desktop, but in the web client it only shows a white screen. To help us investigate further, could you please share:

• The PDF you attached that you suspect may have triggered the issue
• The desktop log file (Help > Open Log Directory > attach the Output.log file)

Once we’ve reviewed those, we’ll circle back to you with next steps. We really appreciate your patience while we look into this 🙂.

If you have any other questions, please feel free to ask. We are here for you.

Best regards,

John