Getting a log file for sync issue #96897

https://thebrain.zendesk.com/agent/tickets/96897

Hello Dusty,

Thanks for reaching out, and no worries, we’ll do our best to help get things sorted!

To better understand what’s going on, could you please send us a log file from the device where you're seeing the sync issue? This will help us confirm what’s preventing the sync from completing and whether anything was interrupted.

Here’s how to locate the log file:

• Open TheBrain
• Click Help in the top menu
• Select Open Log Directory
• Locate and send us the Output.log file

Once we have that, we can dig in and guide you with the next steps. If anything else comes to mind that might be helpful feel free to include that as well.

Looking forward to your reply!

Best regards,

John