Brainbox Problem Version 15 #99846

https://thebrain.zendesk.com/agent/tickets/99846

Hello Bruce,

Thank you for the detailed description.

The message “failed to initiate indexing process” usually indicates that the BrainBox indexing service was not able to start properly. Since you mentioned that an older BrainBox item from version 14 is still visible, it is possible that the BrainBox index needs to be rebuilt.

Please try the following:

• Open TheBrain

• Go to Main Menu > Utilities

• Select BrainBox Data Integrity Scan

This tool checks and rebuilds the BrainBox index if needed. Once it completes, please try adding an item to BrainBox again (for example using Right-Click → Send To → BrainBox) and see if it processes normally.

If the issue continues after running the scan, please let us know and send the Output.log so we can review what may be preventing the indexing process from starting.

Best regards,

John