Unable to get to android beta #95589
https://thebrain.zendesk.com/agent/tickets/95589
Chat transcript:
Visitor: Hello
Yahya: Hello there :) How may I help you?
Visitor: I have a few questions
Yahya: Sure, fire away!
Visitor: I accidentally deleted the app off my android phone but unable to locate the version I was using. They only have the old version available.
Yahya: Ah,
Yahya: When you are on the playstore page for TheBrain, do you happen to see the join beta option?
Yahya: You may need to scroll a bit down
Visitor: No
Visitor: It's not there, it use to be.
Yahya: That is weird, please give me a minute
Visitor: Ok
Yahya: Try following this link: https://play.google.com/apps/testing/com.thebrain.android
Visitor: Ok...
Yahya: Let me know how it goes
Visitor: It still has the old version...
Visitor: I had the updated version with the built-in ai
Visitor: It's on my iPad and MacBook
Yahya: I see ... Is it okay if we continue this via email? That way we can keep track on things even if this chat closes
Yahya: Please do give me your email as well
Visitor: my account is under my email address Turner.Gerald@outlook.com
Visitor: Pro user
Yahya: Thank you so much, I will check with the playstore version and consult with my team if needed, in the case this chat closes, I will see you via email :) Thank you so much once again for bringing this to our attention
Visitor: But I also wanted to know how can I put my picture or logo up in the right corner.
Visitor: Instead of my initials
Yahya: How about this link? https://www.thebrain.com/products/android
Visitor: Let me try that
Visitor: That also didn't work
Visitor: It redirects me back to the Android play store
Yahya: Can you please tell me what you see in that link?
Yahya: I would really appreciate if you could send in a screenshot as well
Yahya: Or you could sent it to support@thebrain.com
Yahya: Oh, you are already in the beta
Yahya: Go ahead and install it
Visitor: But the icon isn't the same
Visitor: It was blue
Yahya: You can also check the about section
Yahya: One second
Visitor: I installed it and it's blue now...
Yahya: Do let me know if the version installed is the same as mine
Yahya: i.e, 14.9.52.2
Yahya: That is the latest build
Visitor: It's the updated version, thanks...
Visitor: Now what about having my picture or logo up in the right hand corner at the top.
Yahya: Wew ... That's great, lets move on to the logo?
Yahya: I see your ticket in here as well.
Visitor: I I sent an email earlier and they requested me to create a password for some strange reason. I'm already a pro user and have a password but it didn't accept it
Yahya: Yes you are correct, what you were doing was re-logging into the brain (Or opening another instance of the brain) I suppose
Yahya: The right way to put a logo is
Yahya: go to Gravatar.com and associate a picture with the same email address being used in your account.
Yahya: https://gravatar.com/
Visitor: Well that picture show up on my Mac and also on my iPad at the same time or do I only have a picture there?
Yahya: Once you have made your gravatar, it will show up on all devices that you have logged in
Visitor: Thanks for your help...
Visitor: Your assistance has been most helpful, thank you very much and you have a good day.
Yahya: Sure no problem :) Have a wonderful day ahead! Oh, and Happy Holidays to you and your loved ones
Yahya: I am always happy to assist!
Visitor: Happy holidays to you too...
Visitor: Bye for now...
Yahya: Bye!
[Visitor has minimized the Chat Box.]
[Visitor has un-minimized the Chat Box.]