Metadb reset windows #95970

https://thebrain.zendesk.com/agent/tickets/95970

Hello Jean,

Thank you for your patience as we reviewed this issue. Based on our findings, the error you’re encountering can typically be resolved with a MetaDB reset. Before proceeding:

• Ensure that your Brains are fully synced to the cloud (check via the web client at https://app.thebrain.com) or backed up locally as .brz files using File > Backup to Brain Archive.

Step 2: Perform a MetaDB Reset

1. Navigate to the MetaDB Folder
   • Open File Explorer and go to:

C:\Users\[your username]\AppData\Local\TheBrain\MetaDB

2. Rename the Database File
   • Find the file TheBrainMeta.db and rename it to TheBrainMeta.db.old.

(This ensures that TheBrain will create a fresh database upon restart, which often resolves issues caused by database corruption.)

3. Restart TheBrain
   • Launch TheBrain, log in with your account, and allow it to rebuild the database automatically.

Once this process is complete, please test if the issue has been resolved. If you encounter any further issues, kindly send us a new log file for further investigation.

Best regards,

John