No sync vip team brain part 2 #98166

https://thebrain.zendesk.com/agent/tickets/98166

Hello again, Mike,

Thank you very much for sending over the log file, much appreciated. From our initial review, the file shows some network-related errors. To better understand what’s happening with your sync, could you please try the following?

1. Open the Brain that’s giving you the issue.
2. Click the Sync button.
3. Let us know what happens, does the progress wheel keep spinning, does it stop with an error, or is there no feedback at all?
4. After that attempt, please send us a fresh copy of the Output.log (File > Help > Open Log Directory > attach Output.log).
5. If possible, a short screen recording of the sync attempt would also be very helpful.

This will give us a clearer picture of the behavior since you mentioned it’s been ongoing since the 10th. Once we have this information, we’ll be able to guide you on the next steps.

Best regards,

John