HerWig sync issue #97861

https://thebrain.zendesk.com/agent/tickets/97861

Hello Herwig,

Thanks for laying this out so clearly, I can see why this would feel worrying, especially with a Brain of your size. A missing Thought without any warning is definitely something we want to get to the bottom of.

A few things that will help us pinpoint what’s going on:

1. On desktop, could you try searching for the missing Thought by its name or a keyword, just in case it landed somewhere unexpected (sometimes stray links or uncategorized items can throw us off)?
2. On Android, does the Thought still show exactly where you created it, with its links intact? And was it added while fully online?
3. On the desktop app, please try Options > Rebuild Index and see if it pops up afterward.
4. Finally, if you could send the desktop log file after forcing a sync (Help > Open Log Directory > grab the most recent log), that will tell us if the sync actually delivered the Thought to your machine but failed to display it.

With these details we’ll be able to tell whether it’s just an indexing hiccup or something deeper.

Best regards,

John