Installing TheBrain 13 on Windows 7 #96054

https://thebrain.zendesk.com/agent/tickets/96054

Hello Valentí,

Thank you for providing the details of your setup. While Windows 7 is officially unsupported, I understand that TheBrain13 works on your laptop, and we’ll do our best to investigate why it isn’t starting on your desktop.

To help us diagnose the issue, please send us the log file from the desktop machine where TheBrain13 won’t launch. Here’s how to locate it:

Steps to find and send the log file:

1. Open File Explorer.
2. Right-click the File Path Bar near the top of the window and select Edit Address.
3. Type %LocalAppData% (without quotes) and press Enter.
4. Scroll down and open the TheBrain folder, then open the Logs folder.
5. Locate the file named Output.log and send it to us for review.

Log directory path:

C:\Users\[your username]\AppData\Local\TheBrain\Logs

We appreciate your understanding regarding the OS limitation and will review the log file to see if we can identify the cause of the issue.

Best regards,

John