Helpdesk CSim

Categories for the CSim Helpdesk

1. Planning (VBS4, SWORD, SAAB Live Trainer, Steel Beast)

• Pre-deployment training
• Readiness training
• Execution evaluation
• Planning overview
• Planning modification

2. Technical Support

• Simulation software issues (VBS4, SWORD, SAAB Live Trainer, Steel Beast)
• Hardware-related issues
• Network connectivity problems

3. Scenario Management

• Requests for new scenarios
• Requests for new terrains
• Modifications to existing scenarios

4. Account Management

• User accounts for simulation systems
• Access rights and authorizations

5. Logistical Support

• Requests for simulation equipment
• Distribution and storage of training materials
• Meal reservations for trainees
• Accommodation reservations for trainees

6. Information Management

• Requests for training materials
• Digitization of documents

7. C4ISR Integration

• Issues with integration of simulations and C4ISR systems
• Requests for new integration capabilities

8. Safety and Security

• Reports of security incidents
• Questions about safety procedures

9. General Inquiries and Support

• Information about available training
• Procedural questions

10. Feedback and Improvement Suggestions

• Suggestions for new simulation resources
• Suggestions for training improvement
• Feedback on simulation systems
• Overview of feedback on simulation systems
• Overview of simulation systems usage

11. Helpdesk

• Manage tickets
• Ticket routing
• Overview and reporting of tickets