Ride Operators - Draft

Job Title: Ride Operator

Location: California Dreamin' Cal Expo, Sacramento and or San Jose California

Overview: California Dreamin', with current locations in Sacramento situated in the heart of Cal Expo, and another location in San Jose California, is seeking enthusiastic and responsible individuals to join our team as Ride Operators. Ride Operators play a crucial role in providing guests with safe and enjoyable experiences by operating and managing rides, ensuring compliance with safety protocols, and delivering excellent guest service. If you have a passion for amusement park attractions and a commitment to safety, we invite you to apply for this exciting opportunity!

Key Responsibilities:

1. Ride Operation:

• • Operate assigned rides according to standard operating procedures, ensuring the safe and efficient operation of attractions at all times.
  • Perform pre-operational checks and inspections of rides, including safety restraints, control systems, and ride mechanisms, to ensure proper functioning and readiness for guest use.
  • Load and unload guests onto rides, securing safety restraints and providing clear instructions on ride procedures and safety rules.
  • Monitor ride operations during operation, including observing guest behavior, checking for unauthorized entry or exit, and responding promptly to any safety concerns or operational issues.
    

2. Safety Compliance:

• • Enforce safety rules and regulations at all times, including height and age restrictions, seating arrangements, and guest behavior guidelines, to ensure the safety and well-being of guests and employees.
  • Conduct regular safety inspections and audits of ride equipment and surrounding areas, identifying and addressing potential hazards or maintenance issues promptly.
  • Follow established emergency procedures and protocols, including evacuations, ride shutdowns, and first aid response, to ensure the safety and security of guests and team members in the event of an emergency.
    

3. Guest Service:

• • Provide friendly and courteous guest service at all times, greeting guests, answering questions, and assisting with inquiries or concerns related to rides or park amenities.
  • Ensure a positive and memorable guest experience by engaging with guests, providing entertainment and information, and fostering a welcoming and inclusive atmosphere throughout the park.
  • Respond promptly and professionally to guest feedback, complaints, or requests, resolving issues and addressing guest concerns in a timely and effective manner.
  • Ensure all actions and interactions are aligned with the park's cultural values, norms, and behaviors, supporting the organization's mission, vision, and strategic objectives.
    

4. Operations Support:

• • Assist with park operations and maintenance tasks as needed, including crowd control, queue management, and cleanliness and sanitation of ride areas and facilities.
  • Collaborate with other ride operators, park staff, and management team members to coordinate ride schedules, staffing assignments, and special events, ensuring smooth and efficient park operations.
  • Participate in training programs, safety meetings, and performance evaluations as required, staying informed of park policies, procedures, and operational guidelines.

Qualifications:

• Must be at least 18 years old and possess a high school diploma or equivalent.
• Previous experience operating amusement park rides or similar equipment preferred but not required; comprehensive training will be provided.
• Strong attention to detail and situational awareness, with the ability to monitor and manage multiple tasks and responsibilities simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact professionally and courteously with guests, team members, and park management.
• Ability to work in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and operational needs.
• Physical fitness and stamina, with the ability to stand for long periods, lift and carry heavy objects, and work outdoors in various weather conditions.

Benefits:

• Competitive hourly wages with opportunities for overtime and holiday pay.
• Comprehensive training and certification provided for qualified candidates.
• Employee discounts on park admission, retail merchandise, and food and beverage purchases.
• Opportunities for career advancement and professional development within the organization.
• Exciting and rewarding work environment with the opportunity to make a positive impact on guest safety and satisfaction.

Application Process: Interested candidates are invited to apply online through the California Dreamin' Waterpark website or in person at the park's Human Resources office. California Dreamin' is an equal opportunity employer committed to diversity and inclusion in the workplace.