Park Manager: Alternatively: General Manager - Draft

Job Title: Park Manager (General Manager)

Location: California Dreamin' Cal Expo, Sacramento and or San Jose California

Overview: California Dreamin', with current locations in Sacramento situated in the heart of Cal Expo, and another location in San Jose California , is seeking a dynamic and experienced individual to join our team as Park Manager (General Manager). As the leader of our park operations, the Park Manager plays a pivotal role in ensuring the seamless day-to-day operations, maintaining high standards of guest service, and fostering a positive and collaborative work environment. If you are a strategic leader with a passion for hospitality and entertainment, we invite you to apply for this exciting opportunity!

Key Responsibilities:

1. Operational Leadership:

• • Oversee all aspects of park operations, including admissions, attractions, guest services, retail, food and beverage, maintenance, and safety.
  • Develop and implement operational policies, procedures, and guidelines to ensure efficiency, safety, and guest satisfaction.
  • Monitor daily operations, addressing any issues or concerns promptly and proactively to minimize disruptions and enhance the guest experience.
  • Ensure all team members are aligned with the park's cultural values, norms, and behaviors, supporting the organization's mission, vision, and strategic objectives.
    

2. Staff Management:

• • Recruit, hire, train, and supervise a diverse team of employees across various departments, fostering a culture of teamwork, accountability, and excellence.
  • Provide leadership and direction to department managers and frontline staff, setting performance expectations, providing feedback, and recognizing achievements.
  • Conduct regular staff meetings, training sessions, and performance evaluations to promote professional development and employee engagement.
    

3. Guest Relations:

• • Champion a guest-centric approach to service, ensuring that all guests receive exceptional service and memorable experiences during their visit to the park.
  • Address guest feedback, complaints, and concerns promptly and effectively, striving to exceed guest expectations and cultivate positive relationships.
  • Monitor guest satisfaction metrics and implement initiatives to continuously improve guest satisfaction and loyalty.
    

4. Financial Management:

• • Develop and manage the annual operating budget, revenue forecasts, and expense controls, optimizing financial performance while delivering value to guests.
  • Analyze financial reports, sales data, and key performance indicators to identify opportunities for revenue growth, cost savings, and operational efficiencies.
  • Negotiate contracts with vendors, suppliers, and service providers to secure favorable terms and pricing for park operations.
    

5. Safety and Compliance:

• • Ensure compliance with all applicable health, safety, and regulatory standards, including OSHA regulations, ADA requirements, and industry best practices.
  • Implement and enforce safety protocols, emergency procedures, and risk management strategies to protect the well-being of guests and employees.
  • Conduct regular safety inspections, audits, and training sessions to promote a culture of safety and preparedness throughout the park.
    

6. Community Engagement:

• • Serve as a liaison with local community organizations, government agencies, and business partners, representing the park's interests and fostering positive relationships.
  • Participate in community events, fundraisers, and outreach programs to promote the park's brand, mission, and values within the community.

Qualifications:

• Bachelor's degree in hospitality management, business administration, or a related field; Master's degree preferred.
• Minimum of 5-7 years of progressive leadership experience in the hospitality, theme park, or entertainment industry, with at least 3 years in a senior management role.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate teams to achieve organizational goals.
• Proven track record of successful operational management, financial stewardship, and guest service excellence.
• Exceptional communication, negotiation, and problem-solving abilities, with a customer-centric mindset and a commitment to quality.
• Solid understanding of safety regulations, risk management practices, and compliance requirements applicable to amusement parks and attractions.
• Proficiency in Microsoft Office Suite and other relevant software applications for budgeting, reporting, and data analysis.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including medical, dental, and vision coverage, retirement savings plan, and paid time off.
• Employee discounts on park admission, retail merchandise, and food and beverage purchases.
• Opportunities for professional development and career advancement within the organization.
• Exciting and rewarding work environment with the opportunity to make a positive impact on guests, employees, and the community.

Application Process: Interested candidates are invited to submit their resume and cover letter outlining their qualifications and relevant experience to [HR email address]. Only qualified candidates will be contacted for interviews. California Dreamin' is an equal opportunity employer committed to diversity and inclusion in the workplace.