Operations Manager - Draft

Job Title: Operations Manager

Location: California Dreamin' Cal Expo, Sacramento and San Jose California

Overview: California Dreamin', with current locations in Sacramento situated in the heart of Cal Expo, and another location in San Jose California, is seeking a dedicated and experienced Operations Manager to oversee ride operations, crowd control, and park logistics. The Operations Manager plays a critical role in ensuring the smooth and efficient functioning of park operations, while prioritizing guest safety, satisfaction, and operational excellence. If you have strong leadership skills, a passion for guest service, and a keen eye for detail, we invite you to apply for this exciting opportunity to join our team!

Key Responsibilities:

1. Ride Operations Management:

• • Supervise and coordinate all aspects of ride operations, including ride loading and unloading procedures, queue management, and ride maintenance protocols.
  • Ensure that ride operators are properly trained and adhere to safety procedures and operational standards at all times.
  • Monitor ride performance, queue wait times, and guest flow to optimize ride capacity and enhance the guest experience.
  • Conduct routine inspections and safety checks of rides and attractions to identify and address any maintenance or operational issues promptly.
    

2. Crowd Control and Guest Services:

• • Develop and implement crowd control strategies and queue management techniques to minimize wait times, prevent congestion, and enhance guest comfort and safety.
  • Coordinate with guest services and security teams to address guest inquiries, concerns, and incidents in a timely and professional manner.
  • Monitor guest feedback and satisfaction metrics to identify opportunities for improvement and implement corrective actions as needed.
  • Provide leadership and support to frontline staff, fostering a culture of teamwork, accountability, and guest service excellence.
    

3. Park Logistics and Resource Management:

• • Coordinate park logistics, including staffing schedules, equipment maintenance, and inventory management, to ensure operational efficiency and cost-effectiveness.
  • Oversee the deployment and utilization of resources, such as staff, equipment, and supplies, to meet operational demands and guest expectations.
  • Collaborate with other department managers to coordinate special events, promotions, and park initiatives, ensuring seamless integration and execution.
  • Monitor and analyze operational metrics, such as ride uptime, throughput, and guest satisfaction scores, to identify trends, opportunities, and areas for improvement.
  • Ensure all team members are aligned with the park's cultural values, norms, and behaviors, supporting the organization's mission, vision, and strategic objectives.
    

4. Safety and Compliance:

• • Enforce all applicable safety regulations, policies, and procedures to ensure the safety and well-being of guests and employees.
  • Conduct regular safety inspections, audits, and training sessions to promote a culture of safety awareness and compliance throughout the park.
  • Investigate and document any safety incidents, accidents, or near misses, and implement corrective actions to prevent recurrence.

Qualifications:

• Bachelor's degree in hospitality management, recreation management, business administration, or a related field; equivalent work experience may be considered.
• Minimum of 3-5 years of experience in theme park or attraction operations, with at least 2 years in a supervisory or managerial role.
• Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams to achieve operational goals.
• Thorough understanding of ride operations, crowd management principles, and guest service best practices.
• Knowledge of safety regulations, risk management practices, and industry standards for amusement parks and attractions.
• Excellent organizational and problem-solving abilities, with a proactive and solution-oriented approach to challenges.
• Proficiency in Microsoft Office Suite and other relevant software applications for scheduling, reporting, and data analysis.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including medical, dental, and vision coverage, retirement savings plan, and paid time off.
• Employee discounts on park admission, retail merchandise, and food and beverage purchases.
• Opportunities for professional development and career advancement within the organization.
• Exciting and rewarding work environment with the opportunity to make a positive impact on guest experiences and operational excellence.

Application Process: Interested candidates are invited to submit their resume and cover letter outlining their qualifications and relevant experience to [HR email address]. Only qualified candidates will be contacted for interviews. California Dreamin' is an equal opportunity employer committed to diversity and inclusion in the workplace.