Module 6: Concession Enchantment Academy (CEA) - Draft

Module 6: Concession Enchantment Academy (CEA) - California Dreamin’™ Training Curriculum

Objective: To empower participants with the skills of preparing and serving delightful treats, turning every meal into a magical experience at California Dreamin’™.

Session 1: Welcome to the Concession Enchantment Academy

Overview:

• Introduce participants to the world of culinary enchantment at California Dreamin’™.
• Set the tone for a fun and engaging journey in the Concession Enchantment Academy.

Activities:

• Icebreaker: "Delightful Treats Bingo" - A bingo game featuring various concession treats.
• Group Discussion: "The Magic of Culinary Delights" - Share stories of memorable food experiences.

Session 2: The Art of Treat Preparation

Overview:

• Dive into the fundamentals of treat preparation, focusing on quality and presentation.
• Explore the importance of creativity in crafting delightful concession treats.

Activities:

• Treat Creation Workshop: Participants engage in creating and presenting their unique concession treats.
• Taste Test Challenge: Teams sample and rate each other's treats, emphasizing flavor and presentation.

Session 3: Showmanship at the Concession Stand

Overview:

• Introduce the concept of showmanship in the culinary context.
• Discuss the impact of engaging presentation and customer interaction.

Activities:

• Showmanship Role Play: Participants practice engaging with customers while showcasing treats.
• Group Exercise: "Delightful Display Challenge" - Teams design an attractive treat display.

Session 4: The Magic of Presentation

Overview:

• Explore the importance of presentation in turning every snack/meal into a magical experience.
• Discuss how visual appeal contributes to customer satisfaction.

Activities:

• Plate Presentation Challenge: Teams create visually appealing presentations for a set of concession treats.
• Group Discussion: "Enhancing Customer Experience through Presentation" - Share insights on the art of presentation.

Session 5: Customer Connection through Culinary Magic

Overview:

• Emphasize the role of customer connection in providing a delightful dining experience.
• Discuss the impact of friendly interactions on customer satisfaction.

Activities:

• Customer Interaction Role Play: Participants practice friendly interactions while serving treats.
• Group Exercise: "Culinary Storytelling" - Teams craft and share stories about their concession treats.

Session 6: Culmination - Concession Enchantment Showcase

Overview:

• Showcase acquired skills through a Concession Enchantment Showcase.
• Encourage creativity and individual expression in presenting delightful treats.

Activities:

• Concession Enchantment Showcase: Teams present their treats, incorporating showmanship, presentation, and customer connection.
• Peer Feedback: Recognize outstanding contributions to the Concession Enchantment Showcase.

Conclusion: Celebrate the successful completion of Module 6 with a Concession Enchantment Celebration and award participants with certificates of Culinary Magic Mastery. They are now the magicians of delightful treats at California Dreamin’™!