Guest Services Representatives (GSR) - Draft

Job Title: Guest Services Representative (GSR)

Location: California Dreamin' Cal Expo, Sacramento and San Jose California

Overview: As a Guest Services Representative at California Dreamin’, you are the face of enchantment, responsible for creating a magical experience for our guests. Your role is pivotal in ensuring exceptional customer satisfaction, addressing inquiries, and providing assistance with a smile. Join our dynamic team and be part of the magic that makes California Dreamin’ an unforgettable destination.

Key Responsibilities:

1. Guest Welcome and Assistance:

• • Greet guests with warmth and enthusiasm as they enter the waterpark.
  • Provide information on park attractions, events, and services.
  • Assist guests with inquiries, ticket purchases, and general park information.
  • Ensure all actions and interactions are aligned with the park's cultural values, norms, and behaviors, supporting the organization's mission, vision, and strategic objectives.
    

2. Ticketing and Transactions:

• • Operate cash registers and ticketing systems with accuracy.
  • Process transactions for ticket sales, season passes, and merchandise.
  • Handle cash, credit cards, and other forms of payment securely.
    

3. Problem Resolution:

• • Address guest concerns and complaints promptly and professionally.
  • Collaborate with other departments to resolve issues and ensure guest satisfaction.
  • Provide creative solutions to enhance the guest experience.
    

4. Communication Hub:

• • Serve as a communication hub between guests and different park departments.
  • Relay information about events, promotions, and safety guidelines.
    

5. Safety and Emergency Procedures:

• • Familiarize yourself with emergency procedures and be prepared to assist in case of evacuations or other safety-related incidents.
  • Communicate safety guidelines to guests and enforce park rules to ensure a secure environment.
    

6. Upselling and Promotions:

• • Promote additional services, such as cabana rentals, food packages, and season passes.
  • Upsell merchandise and special promotions to enhance the guest experience.
    

7. Team Collaboration:

• • Collaborate with fellow team members and other departments to maintain a cohesive and positive work environment.
  • Attend training sessions and meetings to stay informed about park updates and customer service best practices.

Qualifications:

• High school diploma or equivalent; customer service or hospitality training preferred.
• Minimum of 1-2 years of experience in a guest service or customer-facing role, preferably in a hospitality, entertainment, or retail environment.
• Exceptional interpersonal skills with a genuine passion for delivering outstanding customer service.
• Strong communication skills, both verbal and written, with the ability to interact effectively with diverse guests and team members.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced, high-volume environment.
• Basic math skills and proficiency in handling cash transactions accurately and securely.
• Knowledge of park attractions, facilities, and services, with the ability to provide accurate information and assistance to guests.
• Flexibility to work weekends, holidays, and evenings as required by park operating hours and event schedules.

Benefits:

• Competitive hourly wage commensurate with experience.
• Opportunities for advancement and professional development.
• Employee discounts on park admission, retail merchandise, and food and beverage purchases.
• Fun and supportive work environment with opportunities to interact with guests and team members from diverse backgrounds.

Application Process: Interested candidates are invited to submit their resume and cover letter outlining their relevant experience and qualifications to [HR email address]. Only qualified candidates will be contacted for interviews. California Dreamin' is an equal opportunity employer committed to diversity and inclusion in the workplace.

Join California Dreamin’ and be part of a team dedicated to creating magical moments for our guests!