Org: Service Owners (SO)

<p>The Service Owner is analogous to a Product Manager and responsible for market research, understanding and translating customer needs into service level objectives, requirements management, service product definition, service planning, the creation and management of all service related artifacts, and service financial planning. &nbsp;The role is also ultimately responsible for the successful delivery and support of the service through its entire lifecycle.

The service management office (SMO) assigns responsibility for one or more services to the service owner. &nbsp;The service owner receives and solicits guidance on service management concepts, methods and artifact specifications from the SMO. The service owner directs the activities of the service manager.</p>