Service Management Brain (Powered by USMBOK)
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Welcome to The USMBOK Service Management Brain™
Input
SO: Key Inputs
Parents
Input
Org: Service Owners (SO)
Children
Guidance - Decisions Related from Reporting Cycle
Levels of (Perceived) Customer Satisfaction
Need and Wants
Service Assessment Report
Service Exceptions Report
Service Governance Framework
Service Level Achievement Reports
Service Level Review Report (Internal)
Service Portfolio Management Criteria
Service Provider Organization Performance