Service Management Brain (Powered by USMBOK)
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Welcome to The USMBOK Service Management Brain™
Lexicon Item
Service Request Workshop (SRW)
Service Experience Design
Portal Design
User Experience Planes
Strategy Plane
Product Objectives
Performance Management Framework (PMF)
Provider Visible Measures
Parents
Performance Management Framework (PMF)
Children
Rule of Thumb (ROT)
Service Level Indicators (SLI)
Service Level Objectives (SLO)