Service Management Brain (Powered by USMBOK)
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Welcome to The USMBOK Service Management Brain™
Service Experience Design
Portal Design
User Experience Planes
Strategy Plane
Product Objectives
Performance Management Framework (PMF)
Provider Visible Measures
Service Level Objectives (SLO)
Service Level Indicators (SLI)
Parents
Provider Visible Measures
Service Level Objectives (SLO)
Children
Rule of Thumb (ROT)
Jumps
Vital Mission Activities (VMA)