Capability

<p class="default"><b>Version 2 Definition:</b>

Undefined.

<b>Observations:</b>

Not applicable.

<b>Version 3 Definition:</b>

The ability of an Organization, person, Process, Application, Configuration Item or IT Service to carry out an Activity. Capabilities are intangible Assets of an Organization.

<b>Observations:</b>

TBD

<b>Useful links:</b>

<a href="http://www.itsmkb.com/bk" target="_self">The Service Management Body of Knowledge &apos;Knowledge Base&apos; of articles and good practice guidance.</a>

<a href="http://www.itsmi.com/servicedesk" target="_self">The Virtual Service Manager (VSM) Complimentary Internet Service Desk</a></p>