Change Readiness - Ordered v Complex

Change Readiness - Ordered

• 20 years ago, these were the templates I used in a Transformation project
  • All were designed to collect opinions rated on a Likert scale
  • Before initiating an org change, we typically conducted an assessment
  • On the right is the Change History assessment form

Click here for enlarged view.

• Weakness of Change History Assessment form
  • 7 key components based on biases of the survey designer
  • Idealistic statements mean respondents can game the score
• While circled responses offered some indication, we actually paid more attention to the written comments
  • They were much more informative and insightful

Change Readiness - Complex

• I simply ask about experiences about previous change efforts
• To get the thinking juices flowing, I provided prompt questions
  • The first 2 are straightforward
  • The last one is a different way to prompt for a response
• What we get are the useful comments which are written on forms
  • Except a lot more of them
    
• Respondents provide further meaning (signification) by locating their narrative within triangles
  • The 3 elements are equally valued
    • There is no preferred choice, no right or wrong answer
  • A marker is clicked and dragged to a position in the triad that best reflects the experience
    • The closer the marker is to any of the corners, the stronger that element is present in the narrative
  • In this example, the marker is moved to denote the amount of time spent yesterday sleeping, eating, and working

• Data collection is called Distributed Ethnography
• Analyze data using SenseMaker® Dashboard