Crew Resource Management (CRM) is a set of training procedures used in aviation to improve safety by enhancing communication, leadership, and decision-making in the cockpit
A management system that makes optimum use of all available resources - equipment, procedures, and people - to promote safety and enhance the efficiency of flight operations
Developed in response to new insights into the causes of aircraft accidents, which suggested that many accidents were caused by the inability of crews to respond appropriately to the situation in which they found themselves
CRM training focuses on interpersonal communication, leadership, and decision-making in aircraft cockpits
Encompasses a wide range of knowledge, skills, and attitudes, including communications, situational awareness, problem-solving, decision-making, and teamwork
Revolutionized the culture not just of the cockpit but also of the whole industry. It reframed safety as a team issue and put all crew members—from the captain to the first officer to the cabin crew—on
CRM training is now mandatory for all commercial pilots and is also used in other high-risk industries, such as healthcare and nuclear power