Professional Installation

Spectrum/Charter/Time Warner/COX promise professional installation, however in this area we have looked at eight homes none were "professionally installed" as required by the ordinance ch. 96-21 and related state safety codes SPS 316, NFPA 70/NEC.

See EX.05 'Spectrum Residential Customer Guarantee' - www.spectrum.com

Simply a deceptive trade practice. While our sample was small it suggests a larger issue with the cable system integrity, and the need for the City to bird dog Spectrum into complying with the Ordinance ch. 96/contract and make the system safer and more reliable. The City Administration which is in charge of contract compliance can help with customer complaints and technical issues like grounding.