Questionnaires
<h2>Questionnaires</h2>
<p>Try to use only validated questionnaires and be wary of products using unsupported research methods. It's a very costly trap even if as a manager you get a box ticked off in your 'to do' list. Better not to use a questionnaire if you don't want to act on the results. Focus groups or other techniques may be more usable.</p>
<p>Some HF tools are deemed so valid they are adopted in whole country surveys or by insurance agencies to analyse trends.</p>
<p>My recommendation is to consider more 'sense-making' approaches (narrative analysis, visual scoring and word picture options) than standard questionnaire design with polarised scoring or binary options.</p>
<p>There is a wealth of research on how to seek knowledge from people, turn it in to data and information for management to take decisions to act.</p>
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<p>The tools listed are generally designed for research application or specifically for one issue such as discomfort ratings. Other questionnaire tools may include HF factors in their design such as safety climate surveys. </p>
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<p>Employ throughout design process or change</p>
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<p><a class="thought-link" href="brain://cVPhRWInakefrymlUVs2Yg/KnowledgeElicitation">Knowledge Elicitation</a> </p>
<h3>Tips</h3>
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<li>Be clear about what you are trying to capture and who has the power or responsibility to act/react to the findings.</li>
<li>The shorter the question set the better response rate.</li>
<li>Promotion and timing is everything to make it worthwhile.</li>
<li>Story or context based questions provide more intelligence or shared knowledge.</li>
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