Process / Procedure architecture

Process types

·       Management processes will appear in the accountability view and may be subject to decisions about how activities are designed and implemented. Management processes are engaged in planning, budgeting, control, oversight, and monitoring of main or supporting processes.

·       Main processes are processes within a process that deliver the output.

·       Supporting processes are processes that are necessary to ensure the main process is given everything it needs to meet the purpose for which it was designed, deployed and is operated.

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Process Tagging—A Process Classification and Categorization Concept - ScienceDirect

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Process identification is a set of activities aiming to systematically define the set of business processes of a company and establish clear criteria for prioritizing them. The output of process identification is a process architecture, which represents the business processes and their interrelations.

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Process Identification | SpringerLink

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The service process. refers to how a service is provided or delivered to a customer. Processes involve the procedures, tasks, schedules, mechanisms, activities and routines by which a service is delivered to the customer.

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In higher education, Sohail et al. (2006) divided core business processes of the HEI into six main core processes (see Figure 1). The objectives of the following core business processes are to fulfil customer requirements; to obtain customer feedback and to ensure customer satisfaction: 1. Product development includes the design and development of programmes/courses. 2. Marketing involves all the marketing activities including surveys on customer perception. Also required of this core process is to measure and analyse the effectiveness of the marketing activities. 3. Registrar includes activities such as registration; accommodation; sponsorship; collection of tuition fees; releasing academic transcripts; and alumni. 4. Teaching and learning involve all processes linked to delivering knowledge to students. 5. Assessment and examination include all academic procedures pertaining to continuous assessment and examination. 6. Student activities emphasis on major students’ activities which will be conducted and facilitated by the student council.

The Business Process Owner:

• Defines the scope and boundaries of the processes for which they are the owner
• Sponsors process mapping and improvement initiatives
• Provides Subject Matter Experts to participate in these initiatives
• Defines the governance and approval routes for process artefacts within the BPMS
• Resolves process overlaps, conflicts and variants, in partnership with the Business Process Authority
• Continuously reviews and improves the performance of their processes, in line with College strategy.

The governance workflow within the BPMS requires that mapped processes are approved by both the Business Process Owner and the Business Process Authority before publication.

The Process Owner may delegate ownership of sub-processes that fall within their scope, whilst remaining responsible for the overall process. The Process Owner may also be supported by a Business Process Manager, who is responsible for the day-to-day running and performance of the process. 

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Process Architecture | Administration and support services | Imperial College London