problem with installation of TheBrain15 #99848

https://thebrain.zendesk.com/agent/tickets/99848

Hello,

Thank you for the detailed description. That is very helpful.

Since TheBrain 15 installs correctly but the interface never appears while multiple processes start in Task Manager, it suggests the application is starting but encountering a problem during initialization.

To help us understand what is happening on your system, we will need to review the log file generated by the application.

Please try the following:

• Press Win + R on your keyboard.

• Enter the following path and press Enter:

%LocalAppData%\TheBrain\Logs

• Look for the file named Output.log.

• Please send that file to us.

Even if the interface never appears, the log file is usually still created and can help identify what is preventing the application from starting.

It would also be helpful if you could confirm the exact build number of TheBrain 15 that you installed.

Once we review the log file we should be able to determine what is preventing the interface from loading on your desktop system.

Best regards,

John