March 10, 2026, Tickets

https://thebrain.zendesk.com/agent/tickets/99675

Hello Queen,

Thank you for your patience, and I’m sorry this issue has taken some time to resolve.

I’m reviewing the details of your case and the previous troubleshooting steps now so I can help move this forward. I will continue the reply in the other thread where Matt and I have been discussing the desktop issue, so everything stays together in one place.

Thank you again for your patience while I take a closer look.

Best regards,

John