December 11, 2024, Tickets

https://thebrain.zendesk.com/agent/tickets/95452

Hello Wayne,

Thank you for your patience while we reviewed the issue, and I sincerely apologize for the delay in responding. We’ve been experiencing a surge of tickets over the past week. It was a pleasure speaking with you on live chat, and I hope you’re doing well! 😊

Thank you for reaching out and sharing the details of the problem. For now, you can directly access TheBrain tutorials through this link: https://thebrain.com/support/tutorials. This will give you immediate access to the tutorials without relying on the Help > Tutorials menu option.

Regarding the issue you reported, it appears to be related to your system's Windows Registry settings, specifically those handling default browser information. This type of issue could occur if a new browser was installed or if there were changes made to your system defaults.

To help us investigate further:

Could you let us know if you’ve recently made any changes, such as installing or updating a browser or modifying default settings?
Can you confirm which browser is currently set as your default?

Here’s a workaround you can try:

Set a different browser as your system's default. Once that’s done, check if the Help > Tutorials option works as expected.
Then, switch back to your original browser and test again.

If the problem reappears when switching back, this might point to an issue with that browser's installation.

Please give this a try and let us know how it goes. If the issue persists, we’re here to assist further.

Best regards,

John