End of Day Reports - TheBrain - Yahya T. SuratwalaPreview
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Update to Brainbox issue #95139

https://thebrain.zendesk.com/agent/tickets/95139

Hello again, Ben!

Thank you for the details you’ve provided so far. Based on our review, we were able to confirm that the issue is related to cookies used for login being blocked, which can occur due to browser extensions or settings. We would appreciate it if you could try to:

  1. Temporarily Disable Extensions in Chrome (No Need to Delete):
    • Open Chrome and type chrome://extensions/ in the address bar.
    • You’ll see a list of all your installed extensions. Locate the blue toggle switches next to each extension.
    • Turn off all extensions except BrainBox by clicking their toggles to disable them temporarily.
    • After testing BrainBox, you can easily turn the extensions back on by toggling them again.
  1. Try Using a Different Browser:
    • Install the BrainBox extension in a different browser, such as Microsoft Edge.
    • Test whether you’re able to send the same web page to BrainBox using that browser. If it works, this suggests the issue lies with your Chrome setup.
  1. Log in to the Web App:
    • Visit app.thebrain.com and log in. This web client is connected to the BrainBox extension, so confirming you can access and use it without issues will help rule out any account-level concerns, just in case.

Please let us know the results after trying these steps. Thank you for your patience and understanding!

Best regards,

John