NO log file from Eric #97807

https://thebrain.zendesk.com/agent/tickets/97807

Hello Eric,

Thank you for getting back to us. I didn’t see the log file attached to your reply. You can attach it directly to your email, or if the file is too large, please upload it to a cloud service such as Google Drive, Dropbox, or OneDrive and share the link (make sure it can be accessed by anyone 🙂 )

Once we have the log file, we can confirm our hypothesis about the issue and provide you with the correct solution.

Best regards,

John