Service Management Brain (Powered by USMBOK)
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Welcome to The USMBOK Service Management Brain™
Service Request Workshop (SRW)
Service Experience Design
Portal Design
User Experience Planes
Strategy Plane
Product Objectives
Performance Management Framework (PMF)
Customer Visible Measures
Key Performance Target (KPT)
Parents
Customer Visible Measures
Key Performance Indicator (KPI)
Children
Vital Mission Activities (VMA)