Service Management Brain (Powered by USMBOK)
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Welcome to The USMBOK Service Management Brain™
Lexicon Item
Service Request Workshop (SRW)
Service Experience Design
Portal Design
User Experience Planes
Strategy Plane
Product Objectives
Performance Management Framework (PMF)
Customer Visible Measures
Parents
Performance Management Framework (PMF)
Children
Key Performance Indicator (KPI)
Key Performance Target (KPT)
Key Result Area (KRA)
Vital Mission Activities (VMA)