Service Management Brain (Powered by USMBOK)
Preview
Open in TheBrain
Welcome to The USMBOK Service Management Brain™
Service Request Workshop (SRW)
Service Experience Design
Portal Design
User Experience Planes
Strategy Plane
Product Objectives
Performance Management Framework (PMF)
Customer Visible Measures
Key Performance Indicator (KPI)
Parents
Customer Visible Measures
Key Result Area (KRA)
Children
Key Performance Target (KPT)