Keep instructions ambiguous
- The discomfort the group experiences in ambiguity is part of disruption of entrained patterns that is required to enable emergent outcomes
- Provide clear (but not overly detailed) process instructions, but be ambiguous about expected outcomes
- Don’t give examples as that will immediately pattern the group
- If you have no choice, give examples from other contexts
- Be aware that asking excessive questions or “not knowing what to do” is often a defense against the uncertainty