Support request log

Support Request Log

A chronological log of support requests, responses, follow-up notes, and current statuses.

Status vocabulary

• Open
• Waiting on Support
• Waiting on Me
• Resolved — fixed in v15.x

Issue categories

• AI & Cerebro
• Feature Requests
• Linking & Source Links
• Metadata & History
• Search & Navigation
• Sync & Offline Behavior
• Tables & Editing

Requests

2026-07-26 — #101316

Issue: Metadata/update-date inconsistency that can mislead users

Status: Open

2026-07-24 19:59:56 — #101308

Request: Request to Restore “Add to Selection” Functionality

Status: Open

2026-06-30 04:56:16 — #101025

Issue: Can no longer copy visible source links

Status: Open

2026-06-23 19:35:49 — #100875

Issue: Delete more than one column in table

Status: Open

2026-06-23 14:33:32 — #100914

Issue: Better Search failure

Details: S. Rico suspects the issue is caused by using a comma in the thought.

Status: Waiting on Me

2026-06-22 02:23:44 — #100893

Issue: Using Find and Replace to Add a comma or pipe at the end of a sentence in a list

2026-06-21 16:08 — #100892

Issue: Paste into cell of table changes focus

2026-06-21 15:18:52 — #100891

Issue: Editing Table v14 versus v15

2026-06-18 22:13 — #100887

Issue: Creating link to thought from the text list in Content/note page — the link doesn't stick

Reference: https://bra.in/4vGJX9

Response: In v15.0.569, Steven Rico said request #100866 had been closed and combined with this request, and that the backlink issue had been resolved in Beta 15.0569.

Follow-up: The empty cells on the right were invisible and later appeared as red letters. The links were fixed by copying the thought from the Plex and pasting it into the cell.

2026-06-20 15:22:31 — #100883

Issue: Light sync will not stay turned off

2026-06-19 22:11 — #100878

Issue: Twilight Zone with Lake County Captains

Details: Two videos captured the table-related behavior. A PDF pasted into a table cell attached at the top of the page instead; cutting did not work, and the delete command's scope was unclear.

Priority/status: P2; follow-up item P4.

2026-06-19 13:27 — #100875

Issue: Creating parent thought links for David Rowe

Status: Fails; request #100875.

2026-06-17 09:08 — Unnumbered request

Issue: “Edit as Text” right-click — Right-click Brain Swap

2026-06-17 08:06:57 — #100847

Issue: Mike LaCoss — Creating links goes wild

Status: Open; follow-up: Waiting on Me.

Clarification: The goal is to link to other thoughts/backlinks; support confirmed that this is supported.

2026-06-17 07:54:05 — #100846

Issue: Customize Table button does not open menu

Initial report: Clicking the custom-table symbol sometimes did nothing. Requested diagnostic details, a screen recording, and Output.log from the log directory.

Follow-up observations: The issue occurred in multiple tables and appeared related to the cursor position. It consistently failed when the cursor was in the first cell of the header row; header rows also caused other issues.

Videos:

• Custom Table button fail multiple times
• Customize Table button fail 2nd time
• Custom Table button no response

2026-06-30 follow-up: The menu never opened.

2026-06-17 03:46 — #100845

Issue: Yahya Suratwala — Unable to fix imported table video

Status: Request received.

2026-06-16 15:01 — Unnumbered request

• v15.0.563 could not find “Manager: Iggy Suarez” because it was saved as “manager Iggy Suarez.”
• Thought-link information disappeared while scrolling through the content/note list with the arrow keys, making it difficult to verify links.
• Video: Link info disappears too quick
• Reference: https://bra.in/4qaAom

2026-06-16 — Unnumbered request

Issue: Better Search in the link dialog failed to find an existing thought, although the brain search box found it. The dialog's result order was also inconsistent, and the popup obscured the work area.

Video: Search in link dialog box fails to find existing match