TOS terms of service

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</div><div>Terms of service (also known as terms of use and terms and conditions, commonly abbreviated as TOS or ToS, ToU or T&C) are rules by which one must agree to abide in order to use a service.<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-AOLd-1" style="text-decoration-line: none; background: none;">[1]</a> Terms of service can also be merely a disclaimer, especially regarding the use of websites.<div id="toc" class="toc" style="border: 1px solid rgb(162, 169, 177); background-color: rgb(248, 249, 250); padding: 7px; display: table; zoom: 1;"><input type="checkbox" role="button" id="toctogglecheckbox" class="toctogglecheckbox" style="direction: ltr; position: absolute; opacity: 0; z-index: -1; display: none;" /><div class="toctitle" lang="en" dir="ltr" style="direction: ltr; text-align: center;">
</div><ul style="margin: 0.3em 0px; padding: 0px; list-style-type: none; list-style-image: none;"><li class="toclevel-1 tocsection-1" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#Usage" style="text-decoration-line: none; background: none;">1Usage</a></li><li class="toclevel-1 tocsection-2" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#Content" style="text-decoration-line: none; background: none;">2Content</a></li><li class="toclevel-1 tocsection-3" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#Readability" style="text-decoration-line: none; background: none;">3Readability</a></li><li class="toclevel-1 tocsection-4" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#Public_awareness" style="text-decoration-line: none; background: none;">4Public awareness</a></li><li class="toclevel-1 tocsection-5" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#Criticism_and_lawsuits" style="text-decoration-line: none; background: none;">5Criticism and lawsuits</a><ul style="margin: 0px 0px 0px 2em; padding: 0px; list-style-type: none; list-style-image: none;"><li class="toclevel-2 tocsection-6" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#AOL" style="text-decoration-line: none; background: none;">5.1AOL</a></li><li class="toclevel-2 tocsection-7" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#Sony" style="text-decoration-line: none; background: none;">5.2Sony</a></li><li class="toclevel-2 tocsection-8" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#Instagram" style="text-decoration-line: none; background: none;">5.3Instagram</a></li><li class="toclevel-2 tocsection-9" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#Zappos" style="text-decoration-line: none; background: none;">5.4Zappos</a></li></ul></li><li class="toclevel-1 tocsection-10" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#See_also" style="text-decoration-line: none; background: none;">6See also</a></li><li class="toclevel-1 tocsection-11" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#References" style="text-decoration-line: none; background: none;">7References</a></li><li class="toclevel-1 tocsection-12" style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_service#External_links" style="text-decoration-line: none; background: none;">8External links</a></li></ul></div><h2 style="background: none rgb(255, 255, 255); font-weight: normal; margin: 1em 0px 0.25em; overflow: hidden; padding: 0px; border-bottom: 1px solid rgb(162, 169, 177); line-height: 1.3;">Usage[<a href="https://en.wikipedia.org/w/index.php?title=Terms_of_service&action=edit&section=1" title="Edit section: Usage" style="text-decoration-line: none; background: none;">edit</a>]</h2>The Terms of Service Agreement is mainly used for legal purposes by companies which provide software or services, such as <a href="https://en.wikipedia.org/wiki/Web_browser" title="Web browser" style="text-decoration-line: none; background: none;">web browsers</a>, e-commerce, web search engines, <a href="https://en.wikipedia.org/wiki/Social_media" title="Social media" style="text-decoration-line: none; background: none;">social media</a>, and <a href="https://en.wikipedia.org/wiki/Transport" title="Transport" style="text-decoration-line: none; background: none;">transport</a> services.A legitimate terms-of-service agreement is <a href="https://en.wikipedia.org/wiki/Contract" title="Contract" style="text-decoration-line: none; background: none;">legally binding</a> and may be subject to change.<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-Terms_of_service_Definition_from_PC_Magazine_Encyclopedia-2" style="text-decoration-line: none; background: none;">[2]</a> Companies can enforce the terms by refusing service. Customers can enforce by filing a suit or arbitration case if they can show they were actually harmed by a breach of the terms. There is a heightened risk of data going astray during corporate changes, including mergers, divestitures, buyouts, downsizing, etc., when data can be transferred improperly.<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-legaltech-3" style="text-decoration-line: none; background: none;">[3]</a><h2 style="background: none rgb(255, 255, 255); margin: 1em 0px 0.25em; overflow: hidden; padding: 0px; border-bottom: 1px solid rgb(162, 169, 177); line-height: 1.3;">Content</h2>A terms of service agreement typically contains sections pertaining to one or more of the following topics:<ul style="margin: 0.3em 0px 0px 1.6em; padding: 0px; list-style-image: url("data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%225%22 height=%2213%22%3E %3Ccircle cx=%222.5%22 cy=%229.5%22 r=%222.5%22 fill=%22%2300528c%22/%3E %3C/svg%3E"); background-color: rgb(255, 255, 255);"><li style="margin-bottom: 0.1em;">Disambiguation/definition of key words and phrases</li><li style="margin-bottom: 0.1em;">User rights and responsibilities<ul style="margin: 0.3em 0px 0px 1.6em; padding: 0px; list-style-type: disc; list-style-image: url("data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%225%22 height=%2213%22%3E %3Ccircle cx=%222.5%22 cy=%229.5%22 r=%222.5%22 fill=%22%2300528c%22/%3E %3C/svg%3E");"><li style="margin-bottom: 0.1em;">Proper or expected usage; definition of misuse</li><li style="margin-bottom: 0.1em;">Accountability for online actions, behavior, and conduct</li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Privacy_policy" title="Privacy policy" style="text-decoration-line: none; background: none;">Privacy policy</a> outlining the use of personal data</li><li style="margin-bottom: 0.1em;">Payment details such as membership or subscription fees, etc.</li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Opt-out" title="Opt-out" style="text-decoration-line: none; background: none;">Opt-out</a> policy describing procedure for account termination, if available</li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Arbitration" title="Arbitration" style="text-decoration-line: none; background: none;">Arbitration</a> detailing the dispute resolution process and limited rights to take a claim to court</li></ul></li><li style="margin-bottom: 0.1em;">Disclaimer/Limitation of Liability clarifying the site's legal liability for damages incurred by users</li><li style="margin-bottom: 0.1em;">User notification upon modification of terms, if offered</li></ul>Among 102 companies marketing genetic testing to consumers in 2014 for health purposes, 71 had publicly available terms and conditions,<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-phillips-4" style="text-decoration-line: none; background: none;">[4]</a><ul style="margin: 0.3em 0px 0px 1.6em; padding: 0px; list-style-image: url("data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%225%22 height=%2213%22%3E %3Ccircle cx=%222.5%22 cy=%229.5%22 r=%222.5%22 fill=%22%2300528c%22/%3E %3C/svg%3E"); background-color: rgb(255, 255, 255);"><li style="margin-bottom: 0.1em;">57 of the 71 had disclaimer clauses (including 10 disclaiming liability for injury caused by their own negligence),</li><li style="margin-bottom: 0.1em;">51 let the company change terms (including 17 without notice), *34 allow data disclosure in certain circumstances,</li><li style="margin-bottom: 0.1em;">31 require consumers to indemnify the company,</li><li style="margin-bottom: 0.1em;">20 promise not to sell data.</li></ul>Among 260 mass market consumer software license agreements in 2010,<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-w2010-5" style="text-decoration-line: none; background: none;">[5]</a><ul style="margin: 0.3em 0px 0px 1.6em; padding: 0px; list-style-image: url("data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%225%22 height=%2213%22%3E %3Ccircle cx=%222.5%22 cy=%229.5%22 r=%222.5%22 fill=%22%2300528c%22/%3E %3C/svg%3E"); background-color: rgb(255, 255, 255);"><li style="margin-bottom: 0.1em;">91% disclaimed warranties of merchantability or fitness for purpose or said it was "As is"</li><li style="margin-bottom: 0.1em;">92% disclaimed consequential, incidental, special or forseeable damages</li><li style="margin-bottom: 0.1em;">69% did not warrant the software was free of defects or would work as described in the manual</li><li style="margin-bottom: 0.1em;">55% capped damages at the purchase price or less</li><li style="margin-bottom: 0.1em;">36% said they were not warranting whether it infringed others' intellectual property rights</li><li style="margin-bottom: 0.1em;">32% required arbitration or a specific court</li><li style="margin-bottom: 0.1em;">17% required the customer to pay legal bills of the maker (indemnify), but not vice versa</li></ul>Among terms and conditions of 31 cloud-computing services in January-July 2010, operating in England,<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-qmul2-6" style="text-decoration-line: none; background: none;">[6]</a><ul style="margin: 0.3em 0px 0px 1.6em; padding: 0px; list-style-image: url("data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%225%22 height=%2213%22%3E %3Ccircle cx=%222.5%22 cy=%229.5%22 r=%222.5%22 fill=%22%2300528c%22/%3E %3C/svg%3E"); background-color: rgb(255, 255, 255);"><li style="margin-bottom: 0.1em;">27 specified the law to be used (a US state or other country),</li><li style="margin-bottom: 0.1em;">most specify that consumers can claim against the company only in a particular city in that jurisdiction, though often the company can claim against the consumer anywhere,</li><li style="margin-bottom: 0.1em;">some require claims to be brought within half a year to 2 years,</li><li style="margin-bottom: 0.1em;">7 impose arbitration, all forbid illegal and objectionable conduct by the consumer,</li><li style="margin-bottom: 0.1em;">13 can amend terms just by posting changes on their own website,</li><li style="margin-bottom: 0.1em;">a majority disclaim responsibility for confidentiality or backups,</li><li style="margin-bottom: 0.1em;">most promise to preserve data only briefly after terminating service,</li><li style="margin-bottom: 0.1em;">few promise to delete data thoroughly when the customer leaves,</li><li style="margin-bottom: 0.1em;">some monitor the customers' data to enforce their policies on use,</li><li style="margin-bottom: 0.1em;">all disclaim warranties and almost all disclaim liability,</li><li style="margin-bottom: 0.1em;">24 require the customer to <a href="https://en.wikipedia.org/wiki/Indemnity" title="Indemnity" style="text-decoration-line: none; background: none;">indemnify</a> them, a few indemnify the customer,</li><li style="margin-bottom: 0.1em;">a few give credits for poor service, 15 promise "best efforts" and can suspend or stop any time.</li></ul>The researchers note that rules on location and time limits may be unenforceable for consumers in many jurisdictions with consumer protections, that acceptable use policies are rarely enforced, that quick deletion is dangerous if a court later rules the termination wrongful, that local laws often require warranties (and UK forced Apple to say so).<h2 style="background: none rgb(255, 255, 255); font-weight: normal; margin: 1em 0px 0.25em; overflow: hidden; padding: 0px; border-bottom: 1px solid rgb(162, 169, 177); line-height: 1.3;">Readability</h2>Among the 500 most-visited websites which use sign-in-wrap agreements in September 2018,<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-becher-7" style="text-decoration-line: none; background: none;">[7]</a><ul style="margin: 0.3em 0px 0px 1.6em; padding: 0px; list-style-image: url("data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%225%22 height=%2213%22%3E %3Ccircle cx=%222.5%22 cy=%229.5%22 r=%222.5%22 fill=%22%2300528c%22/%3E %3C/svg%3E"); background-color: rgb(255, 255, 255);"><li style="margin-bottom: 0.1em;">70% of agreements had average sentence lengths over 25 words, (where 25 or less is needed for consumer readability)</li><li style="margin-bottom: 0.1em;">median FRE (Flesch Reading Ease) score was 34 (where over 60 is considered readable by consumers)</li><li style="margin-bottom: 0.1em;">median F-K (Flesch-Kincaid) score was 15 years of school (498 of 500 had scores higher than the recommended 8th grade)</li></ul>Among 260 mass market consumer software license agreements which existed in both 2003 and 2010,<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-w2010-5" style="text-decoration-line: none; background: none;">[5]</a><ul style="margin: 0.3em 0px 0px 1.6em; padding: 0px; list-style-image: url("data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%225%22 height=%2213%22%3E %3Ccircle cx=%222.5%22 cy=%229.5%22 r=%222.5%22 fill=%22%2300528c%22/%3E %3C/svg%3E"); background-color: rgb(255, 255, 255);"><li style="margin-bottom: 0.1em;">median and mean Flesch scores were 33 in both years, with a range from 14 to 64 in 2003, and from 15 to 55 in 2010 (where over 60 is considered readable by consumers)</li><li style="margin-bottom: 0.1em;">median number of words rose from 1,152 to 1,354, with range of 33 to 8,406 in 2003, and from 106 to 13,416 in 2010</li></ul><h2 style="background: none rgb(255, 255, 255); font-weight: normal; margin: 1em 0px 0.25em; overflow: hidden; padding: 0px; border-bottom: 1px solid rgb(162, 169, 177); line-height: 1.3;">Public awareness</h2>A 2013 documentary called <a href="https://en.wikipedia.org/wiki/Terms_and_Conditions_May_Apply" title="Terms and Conditions May Apply" style="text-decoration-line: none; background-image: none; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Terms and Conditions May Apply</a> publicized issues in terms of service. It was reviewed by 54 professional critics<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-imdb-c-8" style="text-decoration-line: none; background: none;">[8]</a> and won for Best Feature Documentary at the Newport Beach Film Festival 2013 and for Best Documentary at the Sonoma Valley Film Festival 2013.<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-imdb-a-9" style="text-decoration-line: none; background: none;">[9]</a>Clickwrapped.com rates 15 companies on their policies and practices with respect to using users' data, disclosing users' data, amending the terms, closing users' accounts, requiring arbitration, fining users, and clarity.<a href="https://en.wikipedia.org/wiki/Terms_of_Service;Didn%27t_Read" title="Terms of Service; Didn't Read" style="background-image: none; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-decoration-line: none;">Terms of Service; Didn't Read</a> is a group effort that rates 67 companies' terms of service and privacy policies, though its site says the ratings are "outdated".<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-tosdr-10" style="text-decoration-line: none; background-image: none; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">[10]</a> It also has browser add-ons that deliver the ratings while at the website of a rated company. Members of the group score each clause in each terms of service document, but "the same clause can have different scores depending on the context of the services it applies to."<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-tosdr-t-11" style="text-decoration-line: none; background-image: none; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">[11]</a>The Services tab lists companies in no apparent order, with brief notes about significant clauses from each company. In particular, competitors are not listed together so that users can compare them. A link gives longer notes. It does not typically link to the exact wording from the company. The Topics tab lists topics (like "Personal Data" or "Guarantee"), with brief notes from some companies about aspects of the topic.TOSBack.org, supported by the <a href="https://en.wikipedia.org/wiki/Electronic_Frontier_Foundation" title="Electronic Frontier Foundation" style="background-image: none; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-decoration-line: none;">Electronic Frontier Foundation</a>, lists changes in terms and policies sequentially, 10 per page, for 160 pages, or nearly 1,600 changes, for "many online services".<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-tosback-12" style="text-decoration-line: none; background-image: none; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">[12]</a> There does not seem to be a way to find all changes for a particular company, or even which companies were tracked in any time period. It links to Terms of Service; Didn't Read, though that typically does not have any evaluation of the most recent changes listed at TOSBack.org.Terms of service are subject to change and vary from service to service, so <a href="https://en.wikipedia.org/wiki/Terms_of_service#External_links" style="text-decoration-line: none; background: none;">several initiatives</a> exist to increase public awareness by clarifying such differences in terms, including:<ul style="margin: 0.3em 0px 0px 1.6em; padding: 0px; list-style-image: url("data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%225%22 height=%2213%22%3E %3Ccircle cx=%222.5%22 cy=%229.5%22 r=%222.5%22 fill=%22%2300528c%22/%3E %3C/svg%3E"); background-color: rgb(255, 255, 255);"><li style="margin-bottom: 0.1em;">Availability of previous terms</li><li style="margin-bottom: 0.1em;">Cancellation or termination of the account and/or service by user</li><li style="margin-bottom: 0.1em;">Copyright licensing on user content</li><li style="margin-bottom: 0.1em;">Data tracking policy and opt-out availability</li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Indemnity" title="Indemnity" style="text-decoration-line: none; background: none;">Indemnification</a> or compensation for claims against account or content</li><li style="margin-bottom: 0.1em;">Notification and feedback prior to changes in Terms</li><li style="margin-bottom: 0.1em;">Notification of government or third-party requests for personal data</li><li style="margin-bottom: 0.1em;">Notification prior to information transfer in event of merger or acquisition</li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Pseudonym" title="Pseudonym" style="text-decoration-line: none; background: none;">Pseudonym</a> allowance</li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Readability" title="Readability" style="text-decoration-line: none; background: none;">Readability</a></li><li style="margin-bottom: 0.1em;">Saved or temporary <a href="https://en.wikipedia.org/wiki/First-party_cookie" class="mw-redirect" title="First-party cookie" style="text-decoration-line: none; background: none;">first</a> and <a href="https://en.wikipedia.org/wiki/Third-party_cookie" class="mw-redirect" title="Third-party cookie" style="text-decoration-line: none; background: none;">third-party cookies</a></li><li style="margin-bottom: 0.1em;">Transparency of security practices</li><li style="margin-bottom: 0.1em;">Transparency on government or law enforcement requests for content removal</li></ul><h2 style="background: none rgb(255, 255, 255); margin: 1em 0px 0.25em; overflow: hidden; padding: 0px; border-bottom: 1px solid rgb(162, 169, 177); line-height: 1.3;">Criticism and lawsuits</h2><h3 style="background: none rgb(255, 255, 255); margin: 0.3em 0px 0px; overflow: hidden; padding-top: 0.5em; padding-bottom: 0px; border-bottom: 0px; line-height: 1.6;">AOL</h3>In 1994, the Washington Times reported that <a href="https://en.wikipedia.org/wiki/America_Online" class="mw-redirect" title="America Online" style="background-image: none; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-decoration-line: none;">America Online</a> (AOL) was selling detailed personal information about its subscribers to direct marketers, without notifying or asking its subscribers; this article led to the revision of AOL's terms of service three years later.On July 1, 1997, AOL posted revised terms service to take effect July 31, 1997, without formally notifying its users of the changes made, most notably a new policy which would grant third-party business partners, including a marketing firm, access to its members' telephone numbers. Several days before the changes were to take effect, an AOL member informed the media of the changes and the following news coverage incited a large influx of internet traffic on the AOL page which enabled users to opt out of having their names and numbers on marketing lists.<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-AOLd-1" style="text-decoration-line: none; background: none;">[1]</a><h3 style="background: none rgb(255, 255, 255); margin: 0.3em 0px 0px; overflow: hidden; padding-top: 0.5em; padding-bottom: 0px; border-bottom: 0px; line-height: 1.6;">Sony</h3>In 2011 <a href="https://en.wikipedia.org/wiki/George_Hotz" title="George Hotz" style="text-decoration-line: none; background: none;">George Hotz</a> and others[<a href="https://en.wikipedia.org/wiki/Wikipedia:Manual_of_Style/Words_to_watch#Unsupported_attributions" title="Wikipedia:Manual of Style/Words to watch" style="text-decoration-line: none; background: none;">who?</a>] were sued by <a href="https://en.wikipedia.org/wiki/Sony" title="Sony" style="text-decoration-line: none; background: none;">Sony</a> Corporation. Sony claimed that by violating the terms of service of the <a href="https://en.wikipedia.org/wiki/PlayStation_Network" title="PlayStation Network" style="text-decoration-line: none; background: none;">PlayStation Network</a>, Hotz and others were committing <a href="https://en.wikipedia.org/wiki/Breach_of_contract" title="Breach of contract" style="text-decoration-line: none; background: none;">breach of contract</a>.<h3 style="background: none rgb(255, 255, 255); margin: 0.3em 0px 0px; overflow: hidden; padding-top: 0.5em; padding-bottom: 0px; border-bottom: 0px; line-height: 1.6;">Instagram</h3><div role="note" class="hatnote navigation-not-searchable" style="padding-left: 1.6em; margin-bottom: 0.5em; background-color: rgb(255, 255, 255);">See also: <a href="https://en.wikipedia.org/wiki/Instagram#Criticism_and_lawsuits" title="Instagram" style="text-decoration-line: none; background: none;">Instagram § Criticism and lawsuits</a></div>On December 17, 2012, Instagram announced a change to its terms of use that caused a widespread outcry from its user base. The controversial clause stated: "you agree that a business or other entity may pay us to display your username, likeness, photos (along with any associated <a href="https://en.wikipedia.org/wiki/Metadata" title="Metadata" style="background-image: none; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-decoration-line: none;">metadata</a>), and/or actions you take, in connection with paid or sponsored content or promotions, without any compensation to you".There was no apparent option to opt out of the changed terms of use.<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-13" style="text-decoration-line: none; background: none;">[13]</a> The move garnered severe criticism from privacy advocates as well as consumers. After one day, Instagram apologized saying that it would remove the controversial language from its terms of use.<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-14" style="text-decoration-line: none; background: none;">[14]</a> <a href="https://en.wikipedia.org/wiki/Kevin_Systrom" title="Kevin Systrom" style="text-decoration-line: none; background: none;">Kevin Systrom</a>, a co-founder of Instagram, responded to the controversy, stating,<blockquote class="templatequote" style="overflow: hidden; margin: 1em 0px; padding: 0px 40px; background-color: rgb(255, 255, 255);">Our intention in updating the terms was to communicate that we’d like to experiment with innovative advertising that feels appropriate on Instagram. Instead it was interpreted by many that we were going to sell your photos to others without any compensation. This is not true and it is our mistake that this language is confusing. To be clear: it is not our intention to sell your photos. We are working on updated language in the terms to make sure this is clear.<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-terms-of-use-retraction-15" style="text-decoration-line: none; background: none;">[15]</a></blockquote><h3 style="background: none rgb(255, 255, 255); margin: 0.3em 0px 0px; overflow: hidden; padding-top: 0.5em; padding-bottom: 0px; border-bottom: 0px; line-height: 1.6;">Zappos</h3>Some terms of service are worded to allow unilateral amendment, where one party can change the agreement at any time without the other party's consent. A 2012 court case <a href="https://en.wikipedia.org/wiki/In_re_Zappos.com,Inc.,Customer_Data_Security_Breach_Litigation" title="In re Zappos.com, Inc., Customer Data Security Breach Litigation" style="background: none; text-decoration-line: none;">In re Zappos.com, Inc., Customer Data Security Breach Litigation</a> held that <a href="https://en.wikipedia.org/wiki/Zappos.com" class="mw-redirect" title="Zappos.com" style="background: none; text-decoration-line: none;">Zappos.com</a>'s terms of use, with one such clause, was unenforceable.<a href="https://en.wikipedia.org/wiki/Terms_of_service#cite_note-goldman-16" style="text-decoration-line: none; background: none;">[16]</a><h2 style="background: none rgb(255, 255, 255); font-weight: normal; margin: 1em 0px 0.25em; overflow: hidden; padding: 0px; border-bottom: 1px solid rgb(162, 169, 177); line-height: 1.3;">See also</h2><ul style="margin: 0.3em 0px 0px 1.6em; padding: 0px; list-style-image: url("data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%225%22 height=%2213%22%3E %3Ccircle cx=%222.5%22 cy=%229.5%22 r=%222.5%22 fill=%22%2300528c%22/%3E %3C/svg%3E"); background-color: rgb(255, 255, 255);"><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Abandonware" title="Abandonware" style="text-decoration-line: none; background: none;">Abandonware</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Acceptable_use_policy" title="Acceptable use policy" style="text-decoration-line: none; background: none;">Acceptable use policy</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Clickwrap" title="Clickwrap" style="text-decoration-line: none; background: none;">Clickwrap license</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Browse_wrap" title="Browse wrap" style="text-decoration-line: none; background: none;">Browse wrap</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/End-user_license_agreement" title="End-user license agreement" style="text-decoration-line: none; background: none;">End-user license agreement</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Free_software_license" title="Free software license" style="text-decoration-line: none; background: none;">Free software license</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wiktionary.org/wiki/Appendix:Glossary_of_legal_terms_in_technology" class="extiw" title="wikt:Appendix:Glossary of legal terms in technology" style="text-decoration-line: none; background: none;">Glossary of legal terms in technology</a><ul style="margin: 0.3em 0px 0px 1.6em; padding: 0px; list-style-type: disc; list-style-image: url("data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%225%22 height=%2213%22%3E %3Ccircle cx=%222.5%22 cy=%229.5%22 r=%222.5%22 fill=%22%2300528c%22/%3E %3C/svg%3E");"><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Good_faith(law)" title="Good faith (law)" style="text-decoration-line: none; background: none;">Good faith (law)</a></li></ul></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Index_of_Articles_Relating_to_Terms_of_Service_and_Privacy_Policies" class="mw-redirect" title="Index of Articles Relating to Terms of Service and Privacy Policies" style="text-decoration-line: none; background: none;">Index of Articles Relating to Terms of Service and Privacy Policies</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Internet_privacy" title="Internet privacy" style="text-decoration-line: none; background: none;">Internet privacy</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/License_manager" title="License manager" style="text-decoration-line: none; background: none;">License manager</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/List_of_software_licenses" class="mw-redirect" title="List of software licenses" style="text-decoration-line: none; background: none;">List of software licenses</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Privacy_Policy" class="mw-redirect" title="Privacy Policy" style="text-decoration-line: none; background: none;">Privacy Policy</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Shrink_wrap_contract" title="Shrink wrap contract" style="text-decoration-line: none; background: none;">Shrink wrap contract</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Software_Asset_Management" class="mw-redirect" title="Software Asset Management" style="text-decoration-line: none; background: none;">Software Asset Management</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Software_license" title="Software license" style="text-decoration-line: none; background: none;">Software license</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Standard_form_contract" title="Standard form contract" style="text-decoration-line: none; background: none;">Standard form contract</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_and_Conditions_May_Apply(2013_film)" class="mw-redirect" title="Terms and Conditions May Apply (2013 film)" style="text-decoration-line: none; background: none;">Terms and Conditions May Apply (2013 film)</a></li><li style="margin-bottom: 0.1em;"><a href="https://en.wikipedia.org/wiki/Terms_of_Service;Didn%27t_Read" title="Terms of Service; Didn't Read" style="text-decoration-line: none; background: none;">Terms of Service; Didn't Read</a></li></ul><h2 style="background: none rgb(255, 255, 255); font-weight: normal; margin: 1em 0px 0.25em; overflow: hidden; padding: 0px; border-bottom: 1px solid rgb(162, 169, 177); line-height: 1.3;">Reference</h2></div><div>===</div>