Dudek, Leland ssa
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mofo
he ratted out agy?
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MAINE SS
Busted: Emails show Trump admin targeted state's Social Security as political revenge - Alternet.org
an 9 25
- Missed Opportunity: Some Social Security officials said they welcomed DOGE — the agency needs a technological overhaul — only to see DOGE ignore them and prioritize quick (often empty) wins.
- Internal Revolt: Leland Dudek, the agency’s then acting chief, helped DOGE at first, then tried to resist when he saw what it was doing, Dudek said in 15 hours of candid interviews.
- DOGE Lives On: Multiple former DOGErs have taken permanent roles at the Social Security Administration, and Senate-confirmed Commissioner Frank Bisignano has embraced its approach.
*These highlights were written by the reporters and editors who worked on this story.
On Feb. 10, on the third floor of the Social Security Administration’s Baltimore-area headquarters, Leland Dudek unfurled a 4-foot-wide roll of paper that extended to 20 feet in length. It was a visual guide that the agency had kept for years to explain Social Security’s many technological systems and processes. The paper was covered in flow charts, arrows and text so minuscule you almost needed a magnifying glass to read it. Dudek called it Social Security’s “Dead Sea Scroll.”
Dudek and a fellow Social Security Administration bureaucrat taped the scroll across a wall of a windowless executive office. This was where a team from the new Department of Government Efficiency was going to set up shop.
DOGE was already terrifying the federal bureaucracy with the prospect of mass job loss and intrusions into previously sacrosanct databases. Still, Dudek and a handful of his tech-oriented colleagues were hopeful: If any agency needed a dose of efficiency, it was theirs. “There was kind of an excitement, actually,” a longtime top agency official said. “I’d spent 29 years trying to use technology and data in ways that the agency would never get around to.”
The Social Security Administration is 90 years old. Even today, thousands of its physical records are stored in former limestone mines in Missouri and Pennsylvania. Its core software dates back to the early 1980s, and only a few programmers remain who understand the intricacies of its more than 60 million lines of code. The agency has been talking about switching from paper Social Security cards to electronic ones for two decades, without making it happen.
DOGE, billed as a squad of crack technologists, seemed perfectly designed to overcome such obstacles. And its young members were initially inquisitive about how Social Security worked and what most needed fixing. Several times over those first few days, Akash Bobba, a 21-year-old coder who’d been the first of them to arrive, held his face close to Dudek’s scroll, tracing connections between the agency’s venerable IT systems with his index finger. Bobba asked: “Who would know about this part of the architecture?”
Before long, though, he and the other DOGErs buried their heads in their laptops and plugged in their headphones. Their senior leaders had already written out goals on a whiteboard. At the top: Find fraud. Quickly.
Dudek’s scroll was forgotten. The heavy paper started to unpeel from the wall, and it eventually sagged to the floor.
It only got worse from there, said Dudek, who would — improbably — be named acting commissioner of the Social Security Administration, a position he held through May. In 15 hours of interviews with ProPublica, Dudek described the chaos of working with DOGE and how he tried first to collaborate, and then to protect the agency, resulting in turns that were at various times alarming, confounding and tragicomic.
DOGE, he said, began acting like “a bunch of people who didn’t know what they were doing, with ideas of how government should run — thinking it should work like a McDonald’s or a bank — screaming all the time.”
The shock troops of DOGE, at the Social Security Administration and myriad other federal agencies, were the advance guard in perhaps the most dramatic transformation of the U.S. government since the New Deal. And despite the highly public departure of DOGE’s leader, Elon Musk, that campaign continues today. Key DOGE team members have transitioned to permanent jobs at the SSA, including as the agency’s top technology officials. The 19-year-old whose self-anointed moniker — “Big Balls” — has made him one of the most memorable DOGErs joined the agency this summer.
The DOGE philosophy has been embraced by the SSA’s commissioner, Frank Bisignano, who was confirmed by the Senate in May. “Your bias has to be — because mine is — that DOGE is helping make things better,” Bisignano told senior officials weeks after replacing Dudek, according to a recording obtained by ProPublica. “It may not feel that way, but don’t believe everything you read.”
In a statement, a Social Security Administration spokesperson said that Bisignano has made “notable” initial progress and that “the initiatives underway will continue to strengthen service delivery and enhance the integrity and efficiency of our systems.” The statement asserted that “under President Trump’s leadership and his commitment to protect and preserve Social Security, Commissioner Bisignano is strengthening Social Security and the programs it provides for Americans now and in the future.”
For all the controversy DOGE has generated, its time at the Social Security Administration has not amounted to looming armageddon, as some Democrats warn. What it’s been, as much as anything, is a missed opportunity, according to interviews with more than 35 current or recently departed Social Security officials and staff, who spoke on the condition of anonymity mostly out of fear of retaliation by the Trump administration, and a review of hundreds of pages of internal documents, emails and court records.
The DOGE team, and Bisignano, have prioritized scoring quick wins that allow them to post triumphant tweets and press releases — especially, in the early months, about an essentially nonexistent form of fraud — while squandering the chance for systemic change at an agency that genuinely needs it.
They could have worked to modernize Social Security’s legacy software, the current and former staffers say. They could have tried to streamline the stupefying volume of documentation that many Social Security beneficiaries have to provide. They could have built search tools to help staff navigate the agency’s 60,000 pages of policies. (New hires often need at least three years to master the nuances of even one type of case.) They could have done something about wait times for disability claims and appeals, which often take over a year.
They did none of these things.
Ultimately, no one had a more complete view of the missed opportunity than Lee Dudek. A 48-year-old with a shaved pate and a broad build that suggests an aging former linebacker, Dudek is a figure seemingly native to the universe of President Donald Trump — an unlikely holder of a key post, elevated after little or no vetting, who briefly attains notoriety in Washington circles before vanishing into obscurity — not unlike Anthony Scaramucci in the first Trump administration.
Dudek, a midlevel bureaucrat with blunt confidence and a preference for his own ideas, had failed in his one past attempt to manage a small team within the SSA, leading him and his supervisors to conclude he shouldn’t oversee others. Despite that, Trump made him the boss of 57,500 people as acting commissioner of the agency this spring.
Dudek got the job, wittingly or not, through an end-run around his bosses. After Trump won the 2024 election and rumors of a cost-cutting-and-efficiency SWAT team began to swirl, Dudek asked people he knew at big tech companies for introductions to potential DOGE members. In December, a contact set him up with Musk’s right-hand man, Steve Davis, which led to conversations with other DOGE figures about how they could “hack” Social Security’s bureaucracy to “get to yes,” Dudek said.
By February, Dudek had become the conduit between DOGE and the SSA, alerting top agency officials that DOGE wanted to work at headquarters. And unlike Michelle King, the acting agency chief at the time, Dudek was willing to speed up the new-hire training process to give DOGE access to virtually all of the SSA’s databases. This precipitated a sequence of events that began with him being placed on administrative leave, where he wrote a LinkedIn post that propelled him into the public eye for the first time: “I confess,” he posted. “I helped DOGE understand SSA. … I confess. I … circumvented the chain of command to connect DOGE with the people who get stuff done.” The same weekend, King resigned and Dudek, who was at home in his underwear watching MSNBC, got an email stating that the president of the United States had appointed him commissioner.
Between February and May, when Dudek’s tenure ended, his erratic rhetoric and decisions routinely madefront-page news. He was often portrayed as a DOGE patsy, perhaps even a fool. But in his interviews with ProPublica this summer, he revealed himself to be a much more complex figure, a disappointed believer in DOGE’s potential, who maintains he did what he could to protect Social Security’s mission under duress.
Dudek is the first agency head to speak in detail on the record about what it is like to be thrust into such an important position under Trump. He told ProPublica that he decided to speak because he wishes that “those who govern” would have more frank and honest conversations with the public.
To the 73 million Americans whose financial lives depend on the viability of Social Security, those first months were a seesaw of apprehension and rumor. Inside the agency, Dudek, ill-prepared for leadership or for DOGE’s murky agenda, was stumbling through the chaos in part by creating some of his own.
Dudek knows what it’s like to depend on Social Security. When he was a kid in Saginaw, Michigan, his mother turned to Social Security disability benefits to support him and his siblings after she got injured at a Ford-affiliated parts factory; she also had a mental-health breakdown. (Dudek’s now-deceased father, who worked for General Motors, was alternately abusive and absent, according to the family.)
At school, Dudek was isolated and bullied for being poor, his sister told ProPublica, and he’s had an underdog’s quick temper ever since. But he was always an advanced student, and he developed an early interest in computer science and politics. As a teenager, he often watched C-Span. He was fascinated, he said, by “how government worked and how it could change people’s lives.”
Dudek arrived in Washington in 1995 to attend Catholic University of America. He was the type of earnest young man who was enthralled by President Bill Clinton’s campaign at the time to “reinvent government” by injecting it with private sector-style efficiency, much as Trump and DOGE later said they would.
In college, he also displayed the tendency to buck authority that would mark his professional career. He had a night job running the university’s computer labs; if there were problems, he was supposed to call his boss. He wasn’t supposed to install new software on all the computers, but that’s what he did. It worked, although he got a talking-to about knowing his role.
After graduating, Dudek spent nearly a decade working for tech companies that contracted with the federal government on modernization projects, before migrating to several jobs within federal agencies themselves.
In 2009, he arrived at the Social Security Administration as an IT security official. The agency was just like the Saginaw he’d run from, Dudek said: an insular, hidebound place where everyone knew everyone and they all thought innovation would cost them their jobs.
But the SSA wasn’t the only institution at fault. Congress had enacted byzantine eligibility requirements for disability and Supplemental Security Income benefits, forcing the agency to expend huge amounts of time and money running those programs. At the same time, lawmakers had capped the agency’s administrative funding just as tens of millions of Baby Boomers were aging into retirement, exploding Social Security’s rolls. (The SSA is now at its lowest staffing level in a half-century, even as it has taken on 40 million more beneficiaries.)
Because of the SSA’s stultifying culture, Dudek said, he leaned into his insubordinate streak. He had the sense that he could do it better, and when he felt like his proposals weren’t receiving money or attention, he went around his superiors. In one instance, he approached potential partners at credit card companies, hoping they would like his ideas for combating fraud and would relay those ideas to the Social Security commissioner at the time. “Certainly from an internal perspective within SSA, certainly from a congressional perspective, I was violating rules,” Dudek said.
In part because of moves like this, Dudek got reassigned within the agency several times. Over the years, he was given multiple roles as a “senior adviser,” a title he said is for federal employees who are either incompetent but too established to fire or highly competent in a technical way but lacking in management or people skills.
Dudek was stubborn. He could come off as a know-it-all, and he tended to ramble when speaking. But he is also thoughtful and well read. In our interviews, he brought up everything from the origins of the concept of Social Security among sociologists and psychologists in the Depression era to the bureaucrats who were left behind in faraway places after the decline of the British Empire. He repeatedly cited James Q. Wilson’s seminal 1989 book, “Bureaucracy,” which spills considerable ink on the inefficiencies of the Social Security Administration — and on a businessman named Donald J. Trump who supposedly knew how to cut through red tape to get building projects done. (“No such law constrained Trump,” Wilson wrote.)
Dudek had been a lifelong Democrat and voted for Kamala Harris. But, like some other liberals, he was becoming exasperated with the “administrative state” and special-interest groups, including corporations, unions and social-justice organizations, that “capture” government and stifle reform. If it took Trump to cut through that, Dudek was open-minded. “The world has changed,” he scribbled in a note to himself. “We must change with it.”
Immediately after Dudek became commissioner in February, he got a call from Scott Coulter, a hedge fund manager with a $12 million Manhattan apartment who’d been picked to lead DOGE’s team at Social Security. “We’re coming,” Coulter said. “Be prepared.”
DOGE arrived ready to embark on a specific mission: Its operatives at the Treasury Department had seen data suggesting that the Social Security Administration wasn’t keeping its death records up to date. They thought they saw signs of fraudulent payments. Musk was very, very interested.
Dudek wasn’t initially concerned about this focus, which he and his colleagues viewed as misguided. To him, the young coders were nerdy outsiders just like he’d once been, albeit ones from privileged Ivy League and Silicon Valley backgrounds. They “reminded me of myself when I first got into computers,” he said. He thought he could mold them.
In particular, Dudek liked Bobba, who had a gentle air and a thick pile of dark hair that covered his forehead. Dudek had spent hours with Bobba, trying to get him to focus on concrete problems like how beneficiaries’ records were stored, often as cumbersome PDF and image files. Instead, Bobba, who did not respond to a request for comment, prioritized Musk’s quest to prove that dead people were receiving Social Security benefits.
Bobba had completed high school in New Jersey just three and a half years earlier. As a class speaker at his graduation, he’d encouraged his classmates not to ignore “nuance” and “complexity.” He’d lamented the “increasing willingness to simplify even the most complex narratives into sensational tidbits” like “280-character tweets,” which “perpetuates misinformation.”
Yet Dudek had barely settled in as commissioner when Bobba unintentionally sparked a national misinformation firestorm: A table he created appeared as a screenshot in a grossly misleading Musk tweet about “vampires” over the age of 100 allegedly collecting Social Security checks. Bobba had sorted people with a Social Security number by age and found more than 12 million over 120 years old still listed in the agency’s data.
Bobba said he knew these people weren’t actually receiving benefits and tried to tell Musk so, to no avail, according to SSA officials. Dudek watched in horror as Trump then shared the same statistics with both houses of Congress and a national television audience, claiming the numbers proved “shocking levels of incompetence and probable fraud in the Social Security program for our seniors.” (The White House declined to comment on this episode. Bisignano, the new SSA commissioner, has repeatedlysaid that “the work that DOGE did was 100% accurate.”)
Inside the SSA, the DOGE team tried to find proof of the fraud that Musk and Trump had proclaimed, but it didn’t seem to know how to go about it, jumping from tactic to tactic. “It was a maelstrom of topic A to topic G to topic C to topic Q,” said a senior SSA official who was in the room. “Were we still helping anything by explaining stuff?” the official said. “It really wasn’t clear by that point.”
Dudek began to realize that the problem wasn’t primarily the people he called the “DOGE kids.” It was the senior leaders who were issuing orders without heeding what the young DOGErs were learning.
Dudek was perhaps the most favorably disposed to the outsiders. Plenty of agency officials were already put off by the DOGErs, who often issued peremptory orders to meet with them and answer questions.
Michelle Kowalski, an analyst who has since departed the agency, was instructed to take one of the DOGE people, Cole Killian, through earnings data and historical records to analyze the cases of extremely old people whose deaths had not been recorded in Social Security data. She found herself having to explain to him, again and again, that many of these people were born before states reported births and deaths to the federal government and decades before the advent of electronic record keeping. In the early days of the agency, some people didn’t even know their birthdays.
Kowalski had assumed that Killian was middle-aged, since he was issuing instructions to her team. But he usually kept his camera turned off during video meetings. When he finally turned it on for one call, the face she saw seemed like that of a teenager.
Killian was actually 24, just six years removed from performing “Hotel California” at his high school talent show at Cambridge Rindge and Latin School outside of Boston. (Killian, whose DOGE responsibilities also involved work at the Environmental Protection Agency, did not respond to a request for comment from ProPublica.)
Kowalski was exasperated by having to answer to such inexperience, even as so many of her colleagues were being pushed out the door by the Trump administration. She was not alone.
“Many of us had actually believed in the marketed idea of genius technologists coming in to make things work better,” one senior SSA official said. But DOGE ended up being more interested, the official said, in “trying to prove that the Social Security Administration was entirely incompetent” than in suggesting improvements.
Employees at headquarters took their time walking past the glass-walled conference room where DOGE staffers had set up, glaring in at them as they worked among stacks of laptops that they used for assignments at different agencies. On a blog popular among SSA staffers, the mood in the comments section turned dark, with some anonymous posters identifying where in the building the “incel DOGE boys” were located and saying that “they are just warming up … just think what will come next.”
Dudek sensed the growing tension. He felt it, too. He’d been getting anonymous death threats mailed to his house. He decided to move the DOGE operatives to a more secluded area of the campus and assigned an armed security detail to protect them.
During his first month as commissioner, Dudek ran his executive meetings in bombastic fashion, as if he were Trump on “The Apprentice.” And he sent out insulting full-staff emails pressuring career employees to retire. (Some 5,500 have left, with 1,500 more expected to follow.)
Dudek says this behavior stemmed partly from being in over his head, amazed by who he was suddenly answering to. “When the president of the United States asks you to do stuff,” he said, “you get caught up.”
But he also claims he was just performing a role. “Early on, I put on a persona of a yeller,” Dudek said. (Multiple longtime colleagues and friends noticed the change, they told ProPublica. As one put it, “There’s Lee, and then there’s Leland-performingly-Dudek.”)
This, he hoped, would convince the White House and DOGE of his commitment, which could in turn give him credibility as he kept trying to push them toward the real issues at Social Security.
But the Trump administration kept having other plans. Its demands usually came through Coulter, the DOGE lead with the Harvard and hedge fund background, who early on dropped by Dudek’s office unannounced multiple times a week, Dudek said.
“I really think it would be helpful if you were to do this tomorrow,” Coulter would say to Dudek about eliminating an entire division of the SSA or cutting more staff, according to Dudek. To him, these suggestions felt like orders. If he responded, “I don’t know, let me think about it,” Coulter would call a few hours later on the encrypted-messaging app Signal to ask, “You really aren’t catching on, are you?” and “Do you know how many times I’ve defended you?”
“I was supposed to get the message — and it would be ‘my own decision,’ so I’d be stuck with it,” Dudek said. “He can say he never told me to do anything.” (Coulter, who has been working for DOGE at NASA in recent months, did not respond to a request for comment.)
One of Coulter’s suggestions involved the SSA’s Office of Transformation, which had been doing the seemingly DOGE-like work of developing an online application to replace many of the agency’s paper-based forms and in-person interviews. The office had been working with elderly, low-income and disabled people to see what most confused them about SSA processes and what would most help them if these were redesigned.
But instead of facilitating this effort at greater efficiency, Coulter told Dudek to close the office, according to Dudek, claiming it was wasteful. Agency staff joked that DOGE shut it down because its name included a word that began with “trans.”
Dudek and his colleagues sometimes attempted to co-opt DOGE’s obsessions in the hope that they could address a genuine problem at the agency. This strategy was not successful.
Such was the case with the issue of phone fraud. Knowing that the DOGErs would perk up at the mention of anything fraud-related, Dudek and other officials made a point of explaining that they’d been working on an initiative to block bots that had been calling the agency. The bots would impersonate beneficiaries, using dates of birth and other information that can be found on the internet, to try to change the beneficiaries’ bank-routing information and steal their benefits.
In 2024, Dudek had been on a team that spearheaded an effort to combat this type of fraud. The plans included running all phone-based requests for bank account changes against a Treasury Department database of suspicious accounts and analyzing such calls to verify whether they were being made from the vicinity of the address on file of the person purportedly calling.
DOGE ignored the proposed solutions. Instead, the White House instructed Dudek to end all claims and direct-deposit transactions by phone. Beneficiaries would have to verify their own identities by using an often-confusing web portal or by traveling to a field office to do it in person. For millions of elderly or disabled people, these were daunting or impossible options.
When this policy was rolled out at the end of March, beneficiaries panicked. Many flocked to field offices to preemptively provide proof of their identities even when they didn’t need to.
Back at headquarters, in a weekly staff meeting, Dudek asked who could jump on the increasingly urgent task of making it easier to schedule field office appointments via the SSA website. “Well, Lee, you just fired that team,” one official answered, referring to the Office of Transformation. (Dudek said he asked this question on purpose to make sure DOGE heard the answer.)
Over the course of six weeks under Dudek, the phone policy zigged and zagged a half dozen times — for example, the SSA adopted, then abandoned, a three-day waiting period to conduct an algorithmic fraud check on all calls — before finally ending up nearly where it began. Transactions could be carried out by phone again.
Throughout this saga, Dudek was still getting calls from White House officials — most often from Katie Miller, DOGE’s spokesperson and the wife of Stephen Miller, one of Trump’s closest advisers. (Katie Miller went on to work for Musk before announcing plans to launch her own podcast. She did not respond to a request for comment.) Miller often called well into the evening, Dudek said, to chastise him about anything the press had reported that day that had caught the administration off guard.
As Dudek restored the phone policy to its pre-Trump version, Miller got angrier. “You changed the president’s policy,” she said, according to Dudek.
“I’m like, ‘No, I’m still with the president’s policy,’” Dudek told Miller. But, if Social Security officials could implement the anti-fraud measures that he and his team had previously been planning, he said, they could “achieve the same end.” In that case, Dudek said, “we will do so and ease the friction point on the public.”
“How dare you,” Miller said.
Increasingly dismayed, Dudek hatched a plan that seemed to embody his mix of good intentions, hubris and melodrama. He decided he would continue to play along with DOGE on the surface, in part so that Coulter and the other bigwigs would think he was still handling their business and thus spend less time at the agency. The younger DOGE team members, he said, were “easier to work with when their masters weren’t around.”
But behind the scenes, he began to undermine DOGE however he could. Sometimes he did this by making intemperate statements that he knew would find their way into the press and draw attention to what DOGE was asking him to do. “Have you ever worked with someone who’s manic-depressive?” he said of the Trump administration’s leadership in one meeting.
Other times Dudek himself was the leaker. As commissioner, he was often an anonymous source for articles in The Washington Post and The New York Times. “If it was stupid stuff from the DOGE team, a lot of times I would go out to the press and immediately tattletale on myself so that it would blow up the next day,” Dudek said, adding that he did this in part to help Social Security advocates understand and bring attention to the growing crisis at the agency.
Rebecca Vallas, CEO of the nonprofit National Academy of Social Insurance, said she was in a one-on-one meeting with Dudek in March when he started getting calls from DOGE officials and the media. The calls were about his recent public comments claiming he might have to shut down the entire Social Security Administration if a federal judge continued to deny DOGE access to sensitive Social Security data. “He just let me sit there with the volume up high,” Vallas said.
On one of the calls, she said, someone told Dudek, “Elon loved that, but now it’s time to walk it back.” Afterward, Dudek told her, “I don’t know how we get out of this without hurting huge numbers of people. … I’m just trying to give advocates some ammunition.”
Dudek’s strategy was easier to pull off without DOGE catching on if it came off as the blundering of an amateur, he told ProPublica. In the most striking example, DOGE instructed Dudek to cancel two contracts that the SSA had with the state of Maine, according to Dudek and other SSA officials. The contracts, which all 50 states have long had versions of, allowed Maine to automatically report births and deaths to Social Security. Canceling them would impede government efficiency: Births and deaths in the state would take weeks or months longer to enter the federal system. That would likely cause benefits to continue to be sent to thousands of Mainers after they’ve died, exactly the kind of thing that Trump and Musk had been railing against.
It seemed clear to Dudek that he was being told to do this only because Trump was publicly feuding with Maine’s governor about transgender athletes. (The White House declined to comment on this episode.) So he decided to “write the hell out of” an email directing that the contracts be canceled. He did so in a way he thought would still earn him points with Trump and DOGE but that would, simultaneously, be so inflammatory that it would create a major storyline for reporters, advocates and Congress.
“Please cancel the contracts,” Dudek’s email read. “While our improper payments will go up, and fraudsters may compromise identities, no money will go from the public trust to a petulant child.” That last phrase referred to Maine’s governor, Janet Mills, the one Trump had been fighting with. (“Do I care about Janet Mills? No,” Dudek told ProPublica.)
As Dudek had hoped, the press attention he generated compelled him to do what he already wanted to do: reinstate the contracts. In a written apology, he explained that he was only belatedly realizing the potential harm of what he (alone) had done. “I screwed up,” he told reporters. “I’m new at this job.”
Once again, Miller called Dudek and excoriated him. “What the hell is going on?” she said.
“This place leaks like a sieve,” he answered. “What can I tell you?”
Looking back on his tenure, Dudek maintains that his three months working alongside DOGE were not as harmful as they could have been, especially compared with what happened this spring at other federal agencies, some of which were essentially vaporized. Social Security checks, he points out, are still going out the door.
Still, the SSA is reduced in his wake, with thousands fewer staff members to process claims and improve systems. These departed employees were disproportionately experienced and knowledgeable; they were the ones able to get other jobs or to retire with a pension. They took a lot of know-how with them.
And the emotional harm that DOGE caused to older people and to people with disabilities — worsened by Dudek’s confusing actions — lingers. Many of these people have had money taken out of their paychecks their entire careers to pay for something more than just retirement benefits: security. It’s a feeling that may now be lost to them forever.
Indeed, DOGE and Dudek caused so much consternation about the stability of the system that hundreds of thousands of people have filed early for retirement in recent months, even though doing so is not financially wise in the long term. The SSA must now pay out more in benefits than expected, contrary to DOGE’s cost-saving mission.
Dudek’s sister back in Saginaw, Ana Dudek, relies on Social Security disability benefits. “I would talk to my brother when he was commissioner and be like, dude, the decisions you’re making are causing people to feel terror,” she said. “Terror is an apt descriptor.”
Dudek acknowledges much of this. “I’m not a cold, callous son of a bitch, I really do get it,” he said. “I’ll forever be associated with the pain of DOGE. … But so much went on in such a short amount of time. I tried to make the best decisions I could given the circumstances.”
Since being dismissed from the agency in June, Dudek has been struggling to find another job. “My name is mud,” he said. “It is as if I no longer exist.”
As a former SSA colleague put it, Dudek’s story is “the story of a disposable pawn, and there’s lots of those under Trump. They just used him, and then they disposed of him.”
The White House, presented with extensive questions for this article, sent a one-paragraph statement disparaging ProPublica and Dudek. ProPublica’s story, White House spokesperson Davis Ingle said, “is largely based around the comments of a disgruntled former employee who openly admitted to leaking to the media, manipulating his colleagues, and repeatedly telling lies from his official position. On his last day as Acting Commissioner, Leland Dudek showered praise upon President Trump in an op-ed and touted the ‘real results’ of the Social Security Administration, but now that he’s bitter about being out of the top job — he’s singing a different tune.”
Dudek said the administration asked him to write the op-ed and then vetted it. Referring to the litany of extravagant praise that cabinet secretaries lavished on Trump recently, he said, “you saw the cabinet meeting.”
Bisignano, the Social Security commissioner, comes to the role with a very different professional background than Dudek (though, like Dudek, he has working-class roots, in his case in Brooklyn). Until this job, Bisignano, 66, spent his career in the private sector. He was a top executive in operations and technology at massive banks like Citigroup and JPMorganChase and went on to become CEO of the payment processor Fiserv.
Yet, like DOGE, he appears to have embraced the appearance of efficiency rather than efficiency itself. He has repeatedly told staff that Social Security should be run more like Amazon, with AI handling more customer interactions. But disability claims are more complicated than ordering toothpaste, according to SSA officials and experts, and Social Security’s customer base is older and more likely to have an intellectual disability than the average Amazon Prime member.
Bisignano has also fixated on how much time it takes to reach an agent on the SSA’s 800 number. In a July press release, he claimed that the average was down to six minutes, an 80% reduction from 2024. He achieved this in part by reassigning 1,000 field office employees to phone duty. That means initial calls are getting answered faster, but there are significantly fewer staff members available to handle complex, in-person cases. And “reaching an agent” turns out to mean speaking to a human being — or an AI bot. Internal SSA statistics obtained by ProPublica reveal that Bisignano’s estimate treats cases in which beneficiaries interact with a chatbot and opt for a callback as “zero-minute” waits, skewing the average. If you actually stay on the line, USA Today has found, it often takes over an hour to reach a live representative.
In its statement, the SSA reiterated that call wait times have dramatically improved and that “using technology on our national 800 number has enabled 90 percent of calls handled to be served via automated self-service options or convenient callbacks.”
Even the latest phone fraud policy feels like a rerun from DOGE’s earlier season. In late July, Bisignano’s team quietly posted a document to the Office of Management and Budget website stating that 3.4 million more people would have to go into field offices to verify their identities instead of being able to do so by phone, starting Aug. 18. Days later, the SSA announced that this was actually optional.
The DOGE era may officially be over at the agency, but the approach, it seems, is the same. As one SSA official put it, Bisignano is “doing all the same fundamentally inefficient things, more efficiently.”
Alex Mierjeski contributed research.
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an 4 25
The Trump administration this week reportedly classified thousands of immigrants living in the United States as dead in a Social Security database in an effort to force them out of the country, a scheme that was met with furious uproar from advocates and lawmakers.
By entering the names and Social Security numbers of roughly 6,000 immigrants into Social Security's "death master file," the administration has revoked their ability to legally work in the U.S. and receive benefits in a bid to get them to "self-deport," several news outlets reported Thursday.
"This is an outrageous abuse of power," Nancy Altman, president of the advocacy group Social Security Works, said in a statement. "It will not only create extreme hardship, but kill people. Imagine, in one Trump administration keystroke, losing your income, your health insurance, access to your bank account, your credit cards, your home, and more."
"If they get away with this, it would be no surprise if they then move on to marking their perceived enemies as dead—citizens and non-citizens alike," Altman added. "This is a total misuse of the dedicated revenue that workers contribute to Social Security, with every paycheck. Though Trump claimed he wouldn't cut benefits, he essentially is by diverting dedicated monies from their intended purpose of paying Social Security benefits to the immoral purpose of maliciously ruining lives."
"The Trump administration's weaponization of Social Security is shocking and unconscionable, and we expect House Republicans will remain silent."
The Washington Postreported that the classification of thousands of immigrants as "dead" came at the request of Homeland Security Secretary Kristi Noem, who—in tandem with other administration officials—is trampling basic rights as she moves to carry out Trump's mass deportation agenda.
Aaron Reichlin-Melnick, a senior fellow at the American Immigration Council, called the Trump administration's scheme "utterly unprecedented" and warned that it "has the potential to cause immense problems for people."
"And it's also one with a HUGE potential for error," he wrote on social media. "If the data isn't perfect, people here legally might be effectively declared dead."
According to the Post, "among the people being targeted are immigrants who have bona fide Social Security numbers but have lost their legal status in the U.S., such as those who entered under one of the Biden administration's temporary work programs that have since ended."
"The immigrants' names were placed in the database following two memorandums of agreement signed Monday by Noem and Leland Dudek, the acting Social Security commissioner," the Post reported. "The memos authorize Social Security to place the immigrants in the death file for national security reasons and under the Social Security Act."
The New York Timesreported that the "initial names" added to Social Security's death file "are convicted criminals and 'suspected terrorists,'" according to internal administration documents, "but officials said the effort could broaden to include others in the country without authorization."
The Institute on Taxation and Economic Policy estimates that undocumented immigrants paid roughly $26 billion in Social Security taxes in 2022.
Dudek, who has presided over a large-scale assault on the Social Security Administration (SSA) since Trump installed him to lead the agency in February, wrote in an email to staff that the "financial lives" of the immigrants added to the death file would be "terminated," according to the Times. SSA is also reportedly sharing sensitive personal information with Immigration and Customs Enforcement (ICE).
Dudek recently faced calls to resign after internal emails revealed that SSA terminated contracts with the state of Maine in what one Democratic lawmaker called "direct retaliation for statements made by Maine Governor Janet Mills that upset President Donald Trump."
The acting SSA leader's plans for the agency, including mass staffing cuts and field office closures that advocates say amount to benefit cuts, have drawn widespread outrage. The Timesreported earlier this week that "thousands of worried and frustrated recipients have thronged local field offices, asking why the phone lines are jammed, whether their local offices will be closed by Elon Musk's team of software engineers and technology executives, and whether they will lose their benefits."
"Waves of buyouts and early retirements have hobbled the staff at many local offices," the newspaper added, "and recipients say it has become harder to use the agency's website and phone systems, or even be seen in person."
Reps. John Larson (D-Conn.) and Richard Neal (D-Mass.) issued a joint statement Thursday condemning the Trump administration's latest weaponization of SSA as "digital murder" that "will make life exponentially harder for these victims, who could be effectively forced out of this country if their Social Security numbers are terminated."
"If they cancel the Social Security number of one person, where do they stop?" the lawmakers asked. "The Trump administration's weaponization of Social Security is shocking and unconscionable, and we expect House Republicans will remain silent. If you care about Social Security, you need to raise your voice because, despite what he says, Donald Trump and Elon Musk are the biggest threat to people and their earned benefits."
NOW READ:Is this the moment American democracy finally broke?
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an 3 25
Defenders of the Social Security Administration on Friday blasted acting Commissioner Leland Dudeks' threat to shut down the agency in response to a federal judge cutting off the Department of Government Efficiency's access to SSA data.
U.S. District Judge Ellen Hollander wrote Thursday that "the DOGE team is essentially engaged in a fishing expedition at SSA." She issued a temporary restraining order targeting affiliates of the government-gutting entity created by Republican President Donald Trump and led by Big Tech CEO Elon Musk, the richest person on the planet.
While the advocacy and labor groups behind the lawsuit celebrated the order from Hollander—who was appointed to the District of Maryland by former President Barack Obama—Dudek responded to the ruling with a threat to shut down the agency entirely.
"My anti-fraud team would be DOGE affiliates. My IT staff would be DOGE affiliates," Dudek told Bloomberg. "As it stands, I will follow it exactly and terminate access by all SSA employees to our IT systems."
"Now, like a child who didn't get his way, he is threatening to shut down Social Security."
Dudek—who is leading the SSA until the U.S. Senate decides whether to confirm Trump's nominee, former Fiserv CEO Frank Bisignano—said he would ask the judge to immediately clarify her order, adding: "Really, I want to turn it off and let the courts figure out how they want to run a federal agency."
Lee Saunders, president of the American Federation of State, County, and Municipal Employees (AFSCME)—which filed the suit with the Alliance for Retired Americans and the American Federation of Teachers—said in a Friday statement that "for almost 90 years, Social Security has never missed a paycheck—but 60 days into this administration, Social Security is now on the brink."
"Acting Commissioner Leland Dudek has proven again that he is in way over his head, compromising the privacy of millions of Americans, shutting down services that senior citizens rely on, and planning debilitating layoffs, all in service to Elon Musk's lies," he continued. "Now, like a child who didn't get his way, he is threatening to shut down Social Security. Rather than comply with a lawful court order, he wants to see millions of families, retirees, and disabled individuals go hungry, suffer, and potentially lose their homes all to curry favor with anti-worker billionaires. It's despicable."
"Even for this administration, this is a new low. Project 2025 didn't dare mention Social Security, but we always knew they would put it on the table," he added, citing a Heritage Foundation-led blueprint for remaking the government. "We've fought back efforts by anti-union extremists and billionaires to privatize and gut Social Security before, and we'll do it again. Workers paid into this program; it belongs to us."
Groups that are not part of the case also took aim at Dudek on Friday. Max Richtman, president and CEO of the National Committee to Preserve Social Security and Medicare, called the threat "to hold hostage" the earned benefits of over 70 million people "inexcusable" and "yet another example of the Trump administration's hostility to American seniors."
"Dudek is throwing a temper tantrum—claiming that if DOGE can't access American's data, neither can anyone else," he said. "No one in the federal government has the breadth of access to data that Elon Musk has demanded. Social Security employees' access is compartmentalized and only made available on a 'need-to-know' basis, and those with access to the data go through rigorous screening, training, and are subject to fines and/or jail time for violating this policy."
Richtman asserted that "Musk's continued effort to justify his actions by doubling down on thoroughly debunked claims of 'massive fraud' at SSA are being laid bare as a mere pretext for acquiring every American's personal information—which could then be used as weapons against anyone who disagrees with the Trump administration's actions."
Nancy Altman, president of Social Security Works, declared that "Dudek's leadership has been the darkest in Social Security's nearly 90-year history. He has sown chaos and destruction... His highest loyalty is to Elon Musk and Donald Trump, not to the beneficiaries that the agency is meant to serve. Singlehandedly, he has taken the security out of Social Security."
"Members of Congress who remain silent are complicit. The Trump-nominated commissioner, who will have his confirmation hearing next week, is no better. In fact, he proudly calls himself 'a DOGE person,'" she warned of Bisignano.
"Every member of Congress, Republicans and Democrats alike, must condemn the destruction of our Social Security system and demand that the Trump administration follow Judge Hollander's order," Altman added. "They must make it clear that no president—even one who thinks he is a king—can shut down our Social Security system."
an 3 25
Despite his pledge of "maximum transparency," Elon Musk has gone to great lengths to obscure the names and activities of staffers working for his Department of Government Efficiency—even claiming at one point that it is illegal to publicly identify members of the advisory commission.
That didn't stop Wired from publishing a story on Thursday that names 10 DOGE operatives who have infiltrated the Social Security Administration, which is facing deep staffing cuts that advocates warn could impact the delivery of benefits.
The staffers, according to Wired, are Akash Bobba, Scott Coulter, Marko Elez, Luke Farritor, Antonio Gracias, Gautier Cole Killian, Jon Koval, Nikhil Rajpal, Payton Rehling, and Ethan Shaotran. The list "includes a number of young engineers whose presence at the SSA has not been reported."
"This team appears to be among the largest DOGE units deployed to any government agency," the outlet noted. "Many of them have worked or interned at Musk companies such as Tesla and SpaceX, and the majority of them have also appeared at other government agencies in recent weeks, as part of DOGE's incursion into the government."
Three of the DOGE staffers—Gracias, Koval, and Rehling—don't seem to have any prior government experience," Wired observed, "but Gracias does have a long history with Musk—he worked at Tesla for 14 years as a company director and helped Musk take the company public."
The details came amid widespread alarm and legal action over DOGE staffers' access to highly sensitive information at SSA, which administers benefits to tens of millions of Americans.
Bloombergreported Thursday that "at least seven DOGE staffers have been granted access to a database known as the Master File of Social Security Number Holders and SSN Applications, also known as Numident."
"They currently have read-only access as they try to connect the dots between Social Security numbers and possible fraudulent benefits," Bloomberg added.
Both Musk and President Donald Trump have falsely claimed in recent weeks that tens of millions of dead people are receiving Social Security benefits.
Wired reported that "one of the tasks the DOGE cohort will be assigned is how people identify themselves to access their benefit payments."
"Experts with decades of experience at the agency are now worried that DOGE operatives working across multiple agencies increases the risk of SSA data being shared outside of the agency, or that their inexperience will lead to them breaking systems entirely," the outlet added.
Leland Dudek, whom Trump installed as acting SSA commissioner last month, has acknowledged to senior agency staff that Musk's lieutenants are now effectively in the driver's seat at the department, making key decisions despite their lack of knowledge of SSA systems.
"Are we going to break something?" Dudek asked during a recent closed-door meeting with SSA staffers and advocates. "I don't know."
The new reporting on DOGE staffers' presence at SSA comes as Democratic lawmakers are demanding an investigation into Musk's activities at the agency amid mounting concerns that he wants to privatize Social Security.
In a letter to the Republican chair of the Senate Finance Committee earlier this week, Sen. Ron Wyden (D-Ore.) and other Democratic senators warned that DOGE staffers' "unfettered access" to SSA data raises "a profound risk of causing irreparable harm to the agency's systems and Americans' financial security."
===
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ref wired
no lnx
WIRED
These Are the 10 DOGE Operatives Inside the Social Security Administration
Makena Kelly David Gilbert
:{PoliticsMar 13,
These Are the 10 DOGE Operatives Inside the Social Security Administration
The team working at the Social Security Administration appears to be among the largest DOGE units deployed to any government agency.
At least 10 people associated with Elon Musk’s so-called Department of Government Efficiency (DOGE) are now working at the Social Security Administration, according to government records reviewed by WIRED; this includes a number of young engineers whose presence at the SSA has not been reported. The ballooning of DOGE’s presence at the federal agency—which Bloomberg, citing sworn statements filed in federal court Wednesday, previously reported—comes as Musk and his cohorts are publicly threatening social security benefits, citing unsubstantiated claims of mass fraud.
The DOGE-affiliated personnel in question are currently listed in the agency’s internal organizational chart. Background checks for two are still pending, according to a filing by the SSA in federal court in Maryland opposing a motion for a temporary restraining order filed by unions that would prevent DOGE from accessing SSA records. (A sworn statement attached to the filing from the SSA’s deputy commissioner of human resources claims that six of the background checks are still pending.)
The operatives—whom the government did not name in its filing—are, according to internal documents, Akash Bobba, Scott Coulter, Marko Elez, Luke Farritor, Antonio Gracias, Gautier Cole Killian, Jon Koval, Nikhil Rajpal, Payton Rehling, and Ethan Shaotran. This team appears to be among the largest DOGE units deployed to any government agency.
Ten of the DOGE-affiliated staffers are listed as part of the same group within Microsoft Teams, which SSA employees use for internal communication, according to a screenshot shared with WIRED. They are listed as “IT Specialists” based at the agency’s headquarters in Washington, DC, except for Bobba, who is listed as “Front Office” in the office of the chief information officer (CIO).
Many of them have worked or interned at Musk companies such as Tesla and Space X, and the majority of them have also appeared at other government agencies in recent weeks, as part of DOGE’s incursion into the government. Musk has made wild claims about the social security system, calling it a “Ponzi scheme” and falsely claiming that millions of 150-year-olds were fraudulently collecting benefits.
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According to the SSA court filing and accompanying sworn statements, seven of them have read-only access to several datasets including the Master Beneficiary Record, which contains detailed information about individuals and their benefits. Those same DOGE representatives also have read-only access to Numident, a database containing information about everyone who’s ever applied for a Social Security number, as well as data referred to as “Treasury Payment Files Showing SSA Payments from SSOARS.” (The Social Security Online Accounting and Reporting System is a set of systems containing “information on the SSA’s financial position and operations,” according to the SSA.)
These records contain a great deal of personally identifying and financial information; in filings the government says DOGE accessing them is necessary to “detect fraud.”
While it’s been unclear even to well-placed insiders what specifically DOGE is doing inside the Social Security Administration, Musk has repeatedly voiced his desire to “eliminate” large parts of the system in the US, recently claiming that the fact that there are more Social Security numbers than there are US citizens—a well-known quirk of the SSA system—“might be the biggest fraud in history.”
Sources have told WIRED that one of the tasks the DOGE cohort will be assigned is how people identify themselves to access their benefit payments. Experts with decades of experience at the agency are now worried that DOGE operatives working across multiple agencies increases the risk of SSA data being shared outside of the agency or that their inexperience will lead to them breaking systems entirely.
In the SSA filing, lawyers for the agency claim that the DOGE operatives have “no access to SSA production automation, code, or configuration files.” A previous sworn statement from Tiffany Flick, the agency’s former acting chief of staff, claims that its CIO, Michael Russo, was DOGE-aligned and demanded that Bobba be given access to “everything, including source code.”
Last month, President Donald Trump’s administration appointed Russo as the SSA’s new CIO, despite his having no apparent previous government experience. Russo came to DOGE from payments company Shift4, which was founded by Jared Isaacman, Trump’s nominee to run NASA. The office of the CIO works on “implementation of a comprehensive systems configuration management, database management and data administration program,” according to the agency’s own website, and is responsible for strategic planning.
According to an affidavit filed on Friday as part of a lawsuit designed to halt what the suit called DOGE’s “unprecedented” seizure of SSA data, Flick outlined how she tried to educate Russo on how information at SSA is handled and the measures in place to prevent fraud.
“Mr Russo seemed completely focused on questions … based on the general myth of supposed widespread social security fraud, rather than facts,” Flick said, adding that Russo was unwilling to understand SSA’s complex systems and instead seemed fixated on conspiracy theories about fraud within the system, such as Musk’s claim that millions of 150-year-olds were receiving benefit payments. Flick also wrote that she was “not confident” that DOGE operatives had “the requisite knowledge and training to prevent sensitive information from being inadvertently transferred to bad actors.”
Flick’s affidavit named Coulter and Bobba as two of the DOGE associates joining SSA, alongside Russo. Coulter was a New York–based hedge fund manager whose fund, Cowbird Capital, was shuttered last year, according to Business Insider. (Coulter appears to be the DOGE lead at SSA. While the affidavit from the deputy commissioner of human resources doesn’t name him, it does identify the lead as a worker detailed from NASA, and Coulter is the only one of the 10 DOGE workers listed in internal NASA records reviewed by WIRED.)
Gracias, another private equity figure who is now part of the DOGE team at SSA, is the founder of Valor Equity Partners. Men named Jon Koval and Payton Rehling are listed on Valor's website as a vice president and a data engineer, respectively.
Gracias, Koval, and Rehling don’t seem to have any prior government experience, but Gracias does have a long history with Musk—he worked at Tesla for 14 years as a company director and helped Musk take the company public. Gracias spent time with Musk at Mar-a-Lago ahead of Trump’s inauguration and later described their conversations about how they believed the government functioned, on the All In podcast. (“It's broken now. And so literally, money is flowing out,” went one confusing Gracias claim, about how money is moving from the Treasury department to other agencies.) Later, Gracias mentioned the SSA. “The only audit that I've seen is actually from the Social Security Administration. When you read it, I've got one of the partners who have read the thing, it's just riddled with material weaknesses.”
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Many of the other DOGE names listed in SSA’s internal records have previously been reported by WIRED as young, inexperienced technologists working at other government agencies.
Individuals having access to the records of multiple agencies is highly unusual and problematic, experts say. “Federal law places strict controls on personal data held by agencies, including limits on cross-agency transfers and rigorous training requirements for personnel who have a legitimate need for access,” says John Davisson, the director of litigation at the Electronic Privacy Information Center. “Ignoring those safeguards and haphazardly putting systems at multiple agencies under the thumb of a single engineer obliterates those protections. They’re hotwiring the federal government with a total disregard for privacy and data security.”
Bobba, a former Palantir intern and recent UC Berkeley graduate, was first appointed to the Office of Personnel Management (OPM) before moving to the General Services Administration (GSA). According to Flick’s testimony, “There were challenges with Mr. Bobba’s background check that took a few days to resolve.” Flick did not expand on what those issues were but stated that Bobba was eventually granted access to sensitive SSA systems after Russo and Musk lieutenant Steve Davis directly pressured top SSA administrators. The acting commissioner was ultimately replaced by Leland Dudek, a mid-level staffer who was, Flick asserted, on leave after having communicated with DOGE outside normal channels—something he later bragged about in a LinkedIn post.
Farritor, a 23-year-old former Thiel Fellow and Space X intern who helped to recruit other young engineers to join DOGE on a Discord group for SpaceX interns, has also appeared internally at the GSA, the Department of Health and Human Services, the United States Agency for International Development (USAID), the Centers for Disease Control and Prevention, the Centers for Medicare & Medicaid Services, the Department of Energy, and the Department of Education.
Rajpal, a former Twitter and Tesla employee, now at the SSA, has also appeared at the National Oceanic and Atmospheric Administration, OPM, and the Consumer Financial Protection Bureau.
WIRED previously reported that Elez, a 25-year-old engineer also on the SSA list, at one point had read and write access within the federal payment system at the Treasury Department. He was also deployed at Customs and Border Protection, Immigration and Customs Enforcement, and the Department of Homeland Security, according to The New York Times. Elez briefly resigned from DOGE after racist comments posted by an account he was linked to were discovered by The Wall Street Journal, but returned after Musk and Vice President JD Vance posted in defense of him on X.
Shaotran, another young DOGE employee, is a 22-year-old Harvard student and a runner-up at an xAI hackathon. (xAI is Musk’s artificial intelligence company.) He has been deployed at GSA and the Department of Education and was recently onboarded at the Department of Housing and Urban Development, according to internal documentation.
Killian is a 24-year-old former computer science student who matriculated at McGill University and has been part of DOGE’s work at the Environmental Protectin Agency and GSA, as well as the SSA.
The SSA did not respond to a request from WIRED about what the DOGE operatives are working on inside the agency.
In a Tuesday meeting, United States DOGE Service administrator Amy Gleason told staff that Musk-affiliated engineers and some legacy USDS workers would be headed to SSA to improve “identity proofing,” say sources who were in the meeting. The US DOGE Service is a permanent rebranding of the US Digital Service. Identity proofing is the process SSA uses to identify that users are who they say they are in order to access their benefits. The process includes registering with identity apps such as the government’s own Login.gov or third-party services such as ID.me.
At a meeting last week, according to The Washington Post, Dudek, the SSA’s acting commissioner, told staff that the “DOGE people” were effectively in charge of day-to-day operations at the agency and “were going to make mistakes.” He also made it clear that he had been in direct contact with the White House.
“I work for the president,” Dudek said, according to a longer recording of the meeting obtained by ProPublica. ”I need to do what the president tells me to do. I’ve had to make some tough choices, choices I didn’t agree with, but the president wanted it, and I did it.”
In February, Dudek outlined plans to fire 7,000 employees at the SSA and close more than half of the agency’s regional offices, while confirming that many of the SSA’s most senior staff were departing. This week, the agency reportedly gave up on the idea of fully abandoning phone service for clients after The Washington Post reported on the plan.
The SSA houses a highly complex system built on decades-old technology and contains some of the most sensitive personal information held anywhere within the US government. The threat posed by DOGE engineers making mistakes within these systems, experts say, is huge.
Martin O’Malley, a former SSA commissioner, warned last week, following DOGE’s incursion, that within months the SSA system could ”collapse” and recipients would see “an interruption of benefits." This warning was repeated by Flick, who wrote in her affidavit that DOGE’s lack of knowledge of the SSA systems, “combined with the significant loss of expertise as more and more agency personnel leave, have me seriously concerned that SSA programs will continue to function and operate without disruption.”
“It’s a valid fear that personally identifiable information will be exfiltrated or source code messed with without necessary controls and rigor,” John McGing, a former SSA employee who worked at the agency for almost four decades, tells WIRED.
Additionally, DOGE has imposed a $1 spending limit on federal credit cards, which has led to some regional SSA offices experiencing issues buying basic supplies, including paper and toner, according to details shared with WIRED by one SSA employee.
“We have started rationing paper,” the source says. “People like to ask for four copies of their benefit verification letter. We’ve been giving them one and telling them to make their own copies.”
The provision of sign language interpreters for appointments at the SSA have also been interrupted due to the $1 spending limit. “We have to go back to that client and tell them we can’t provide an interpreter, even though everything on our website says we will provide that,” the source said, citing an incident that happened this week.
SSA staff are also now unable to order death certificates, which are used to verify whether someone within the system is dead or not, according to an email reviewed by WIRED.
The source added that the office is also unable to pay the company that shreds mountains of documents it prints out on a daily basis, raising fears that piles of paper with highly sensitive personally identifiable information could soon be left lying around the office.
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cnn
CNN —
Last week, Leland Dudek, a mid-level career employee at the Social Security Administration, posted on LinkedIn that he was placed on administrative leave for cooperating with Elon Musk’s Department of Government Efficiency and asked for help finding another job.
Days later, courtesy of President Donald Trump, he had one: Social Security’s acting commissioner.
He replaced Michelle King, an agency staffer with decades of experience who resigned last weekend after tussling with DOGE representatives over access to Social Security’s sensitive records. She is one of several high-ranking career officials across the federal government who have departed over concerns about DOGE staffers’ potential access to federal databases with Americans’ private information, which has also sparked lawsuits.
[
Related articleWhat DOGE could gain by accessing your Social Security data](https://www.cnn.com/2025/02/19/business/doge-social-security-personal-data)
By contrast, Dudek, who joined Social Security in 2009 and worked in its anti-fraud office, acknowledged in the now-deleted LinkedIn post that he had worked with DOGE and that he was under investigation.
“I confess. I helped DOGE understand SSA. I mailed myself publically accessible documents and explained them DOGE,” he wrote in the post, which CNN viewed. “I confess. I moved contractor money around to add data science resources to my anti-fraud team to examine Direct Deposit Fraud.”
“I confess. I bullied agency executives, shared executive contact information, and circumvented the chain of command to connect DOGE with the people who get stuff done,” he posted.
In a separate job-seeking post, Dudek told potential new employers, “I can be your ‘sherpa’, helping you navigate government, and in creating lasting relationships that get to yes.” He noted he was looking for roles in fraud and identity management, as well as cybersecurity.
While Trump’s nominee to lead the agency, Frank Bisignano, awaits Senate confirmation, Dudek temporarily inherits the responsibility of overseeing the monthly benefits that more than 70 million retirees, disabled workers, survivors and dependents rely on.
The Social Security Administration did not return a request for comment.
DOGE’s influence
Dudek’s promotion appears to be another striking example of DOGE’s influence over the federal government, as Trump has empowered Musk.
The tech billionaire celebrated Dudek’s elevation Wednesday, saying, “Promote good players, exit bad players. That’s the right thing to do.”
“Amazingly, Leland was fired by Social Security Administration upper management for helping @DOGE find taxpayer savings. Can you believe that??” Musk posted on X. “Thanks to President Trump, Leland was brought back right away and now HE is upper management.”
DOGE infiltration of federal agencies has raised concerns among lawmakers that it is circumventing thelegislative process and government checks and balances.
Dudek’s elevation prompted Oregon Sen. Ron Wyden, the ranking member of the Senate Finance Committee; Senate Minority Leader Chuck Schumer; and three other Democratic senators to send the acting commissioner a letter asking what information he provided to DOGE and what access its representatives have received.
The senators also expressed concern about Dudek having no executive experience and about reports that he had been put on administrative leave pending an investigation into his sharing sensitive information with DOGE.
DOGE’s gaining access to Social Security’s data, which contains reams of personal information on hundreds of millions of Americans, has also raised red flags among experts and consumer advocates.
“The information collected and securely held by the Social Security Administration is highly sensitive,” Nancy Altman, president of Social Security Works, said in a statement earlier this week. “SSA has data on everyone who has a Social Security number, which is virtually all Americans, everyone who has Medicare, and every low-income American who has applied for Social Security’s means-tested companion program, Supplemental Security Income.”
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Dudek sought to allay some concerns on Wednesday, saying in a statement, “DOGE personnel CANNOT make changes to agency systems, benefit payments, or other information. They only have READ access.” He also noted that the DOGE team cannot access data related to a court-ordered temporary restraining order, current or future.
He also aimed to set the record straight on whether Social Security has been sending checks to dead people, which Trump and Musk have both recently implied in recent days.
Dudek noted that there are people older than 100 who do not have a date of death associated with their record, but they are not necessarily receiving benefits.
Stressing the importance of transparency, Dudek said he called the agency’s Office of the Inspector General to give them an opportunity to oversee and review all activities, including his own actions. He also invited the independent Government Accountability Office to observe the agency’s operations.
Focusing on fraud
The acting commissioner is already taking steps to overhaul the agency in line with Trump and Musk’s focus on rooting out fraud and waste in the federal government.
On Friday, Dudek announced an organizational change aimed at improving operations and strengthening protections.
The realignment involves moving the functions provided by the agency’s Office of Analytics, Review and Oversight to existing parts of the agency to “speed the opportunities to identify fraud, waste, and abuse and implement needed solutions,” among other benefits, the agency said in a press release.
The move is “an important, common-sense step in the right direction to further strengthen the integrity of the Social Security and Supplemental Security Income programs millions of people depend on,” Dudek said in the release.
Noting that “Dudek understands that government alone doesn’t have all the answers,” the agency will engage with a range of stakeholders on protecting the integrity of its programs and identifying opportunities to increase efficiency, including through technology and program simplification.
“These improvements will build on recommendations that DOGE team members provide the agency and help to improve how Social Security serves America,” the news release said.
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The Trump administration's sweeping attacks on journalism and federal workers continued Thursday with an announcement that Social Security Administration employees can no longer access "general news" websites on government devices.
The Washington Postnoted the email in an update to its Thursday reporting that earlier this week, acting SSA Commissioner Leland Dudek told top staff that members of President Donald Trump's Department of Government Efficiency (DOGE), headed by billionaire Elon Musk, are leading efforts to shrink the agency—which critics slam as a push toward privatization.
"DOGE people are learning and they will make mistakes, but we have to let them see what is going on at SSA," Dudek said, according to notes from the meeting. "I am relying on longtime career people to inform my work, but I am receiving decisions that are made without my input. I have to effectuate those decisions."
The newspaper reported that "on Thursday morning—three hours after the publication of this story—an all-staff email went out to SSA employees informing them that they would be prevented 'effective today' from accessing certain websites on their government devices, including 'online shopping,' ' general news,' and 'sports.'"
The email—a screenshot of which was posted on the Musk-owned social media site X by independent journalist Justin Glawe, author of the newsletter American Doom—states that "these additional restrictions will help reduce risk and better protect the sensitive information entrusted to us in our many systems."
An SSA spokesperson said in a statement that "employees should be focused on mission-critical work and serving the American people," but they "may request an exception if they have a business need for job-specific duties."
As Glawe pointed out: "To all the people saying BUT YOU SHOULDN'T READ NEWS AT WORK—they are government employees, so reading news and staying informed is part of their job. They're not working at a car dealership."
While SSA messaging frames the policy as an effort to promote safety and efficiency, and the email did not include a list of blocked websites, Wiredrevealed that some outlets "at the forefront of the reporting" on DOGE have been banned:
Wired has confirmed with two sources inside the SSA that Wired.com is no longer accessible today, though it was accessible previously. The sources also confirmed that the websites of The Washington Post, The New York Times, and MSNBC were inaccessible. However, the sources were able to access other news websites including Politico and Axios.
"Local news blocked," says one source at SSA, who was granted anonymity over fears of retribution. "So if there was a local shooting or something, I wouldn't be able to see."
It's unclear who has implemented the block list or what criteria were used to populate it, but it appears not to be based on ideological grounds, as Fox News and Breitbart are also blocked.
The policy change comes amid a flurry of reporting on Musk calling Social Security "the biggest Ponzi scheme of all time" during a recent podcast interview with Joe Rogan as well as efforts to shrink the agency and shut down multiple offices nationwide.
Over 150 House Democrats wrote in a Tuesday letter to Dudek that "Social Security helps approximately 70 million beneficiaries—including seniors, people with disabilities, children, and their families—put food on the table, pay the rent, heat their homes, cover medical bills, and more... Shuttering field offices and gutting SSA staffing has nothing to do with 'governmental efficiency.'"
Other federal agencies are also under assault by DOGE and its billionaire leader—who is facing new limits from the president. Citing two officials, Politicoreported that during a Thursday Cabinet meeting attended by Musk, "Trump told top members of his administration that Musk was empowered to make recommendations to the departments but not to issue unilateral decisions on staffing and policy."
While working to gut the federal government, the Trump administration has also taken aim at journalism. Amid a spat with The Associated Press over its refusal to use Trump's preferred name for the Gulf of Mexico, White House Press Secretary Karoline Leavitt announced last week that the administration will now decide which outlets get to participate in the presidential press pool.
That came a week after the Postreported that the U.S. State Department told embassies and consulates to cancel "all non-mission critical contracts/purchase orders for media subscriptions (publications, periodicals, and newspaper subscriptions) that are not academic or professional journals."
According to the newspaper, a memo "directed procurement teams at embassies and consulates to prioritize the termination of contracts with six news organizations in particular: The Economist, The New York Times, Politico, Bloomberg News, The Associated Press, and Reuters."
Similarly, as Rolling Stonedetailed Thursday: "In the first weeks of the Trump administration, DOGE canceled subscriptions to services like Politico Pro, which many agencies rely on to stay abreast of legislation moving through Congress. DOGE also incorrectly identified a contract with a wing of Thomson Reuters as going toward news subscriptions. In fact, the contract—signed by the Defense Department under the first Trump administration—was with Thomson Reuters Special Services and dealt with preventing cyber threats."
The Republican president has a long record of attacking news outlets and individual reporters—from his frequent declarations of "fake news" to reportedly inquiring about how he could jail journalists if he returned to the White House.
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